Airport Customer Service Supervisor - ICT

Summary: Unifi Aviation, LLC is a company with decades of experience in the aviation services industry, dedicated to providing exceptional experiences for aircraft and passengers. The Airport Customer Service Supervisor is responsible for leading a team of agents and ensuring excellent customer service for passengers during arrivals, ticketing, and check-in processes. Responsibilities: - Leading a team of agents in customer service duties - Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance - Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems - Direct passengers through Customs, Immigration, and Quarantine - Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival - Push wheelchairs with passengers through all areas of the airport - Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws - Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity - Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position - Complete work in a safe and secure manner, following company safety and operational standards - Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy Required Qualifications: - High School diploma, GED or equivalent education - Must be at least 18 years of age - Must be able to obtain credentials required as per airport or state or customs requirements Preferred Qualifications: - One year of relevant work experience in the aviation or ground handling services industry Required Skills: Computerized Ticketing System Operation, Safety Compliance, Regulatory Compliance, Airport Credentialing Benefits: Flight Privileges: Offered after 30 days for employees and eligible family members!, Weekly pay for hourly employees (CA Employees are paid bi-weekly), Paid time off (for full-time employees)., Comprehensive Medical, Dental and Vision Insurance (for full-time employees)., 401k for all employees., Exclusive discounts and additional wellness programs.