Administrative Associate

Summary: UNC Health is an inclusive organization dedicated to improving the health and well-being of the communities it serves. The Administrative Associate will perform administrative duties with greater autonomy, utilizing independent judgment and problem-solving skills to support office and clinic procedures. Responsibilities: - Expedites non-routine purchases for departments as delegated - May maintain inventory of supply - May train others using verbal and written communication - Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example) - Coordinates meetings, workshops, and other events, including travel, based on predetermined needs - Prepares and maintains basic financial records - Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software - Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates - Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems - Checks records to verify accuracy and compliance with rules and procedures of appropriate system - Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors - Registering patients and completing encounter forms - Collecting patient payments and insurance information and making proper referrals to financial departments - May contact insurance companies directly to verify/determine eligibility - May also verify previous balance owed to UNCH - Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals - Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers Required Qualifications: - High School diploma or GED - One (1) year of clerical or administrative experience - If Bachelor's degree, no years of experience is required - If Associate's degree, no years of experience is required - Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers - Demonstrates the ability to resolve customer problems - Technical expertise: understands the technical aspects of one's job - Effectively uses Microsoft office products in order to produce reports and documents - Demonstrates the ability to learn and master the scheduling system - Coachability: Receptive to feedback, willing to learn and embraces continuous improvement - Accountability: Manages performance to meet expected results - Works to meet the internal/external customer requirements - Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer - Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people - Finds agreement on issues and follows through on implementation Required Skills: Microsoft Office, Scheduling System, Insurance Process, Coachability Benefits: UNC Health benefits