Moving Help Agent - Remote (Part Time)

Moving Help Agent - Remote (Part Time) Location: Phoenix, Arizona Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul is looking for an organized, friendly, and motivatedpart timecall center representative who can workremotely! A Moving Help Specialist supports customers in a high-volume call center environment viaphone,chat,and email, with a focus on either phone orchat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Support Specialist Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through phone calls,chats, and emails. Acknowledging and resolving customer complaints. Processing, rebooking, andmodifyingorders. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues andsupervisorsasnecessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Minimum Qualifications: High school diploma or GED Ability toremaincalm when customers are stressed or upset, whileexpressingsympathy,empathyand compassion Intermediate keyboarding and computer skills Ability to navigate and use multiple computer programs at once Active and attentive listening Experience working with customer support Perksofjoining the U-Haulfleet! Compensation: U-Haul offerspart timeMoving Help Specialistsan hourly basepayof $15.00when working remotely. Your base paymayincrease asyou learn andacquireadditionaljob duties, and merit increases are given periodically based on performance.Note: Hourly base wage may be higher, depending on state or local minimum wagelaws. Exclusive U-HaulBenefitsDesigned for Your Success: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Scheduling Requirements: Part Time:Must be available at least30 hoursper week(the total number of hours scheduled each week will be based on business needs) Must be available to workat least one weekend day per week, either Saturday or Sunday(some shifts require both weekend days) Shifts available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time) Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 6/8. Working holidaysisrequiredin order toprovide support for our customers year-round. You may be scheduled to meet the Team and business needs. Shifts Available: Phone Shift 1: Monday, Tuesday, Friday, Saturday, and Sunday between 6:00 AM – 12:00 PM Phone Shift 2: Monday, Tuesday, Thursday, Friday, and Saturday between 10:00 AM – 4:00 PM ChatShift 1: Tuesday, Wednesday, Thursday, Friday, and Saturday between 6:00 AM – 12:00 PM ChatShift: 2: Monday, Tuesday, Wednesday, Saturday, and Sunday between 6:00 AM – 12:00 PM A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to bescheduledmore hours. However, if preferences to work do not align with the needs of thebusiness,the result may belesshours scheduled. Work From Home Requirements: All work duties, including initialeducation, must be performed from your home address in a private, quiet workspace. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-callcarefor others during work hours, either. A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if everexperiencing difficulty/interruption.Additionalrequirements may apply. Computer Specifications Operating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Additional Hardware(required) Webcam (external or built-in) USB headset (wired) Internet Speeds Ping: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended) Suggested Equipment(notrequired, butrecommended forbetterperformance) Monitor or dual monitors Externalkeyboard and mouse Physical Demands: The work involves light physical exertion, including sitting forlong periods, focusing on a computer screen, and taking phone calls using a wired headset. Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.