Customer Experience & Phone / Electronics Repair Specialist

Summary: uBreakiFix by Asurion is looking for a Customer Experience & Phone / Electronics Repair Specialist to support operations across their West District. This hybrid role combines front-of-house sales execution with back-of-house repair work, focusing on both customer experience and technical production. Responsibilities: - Support front-of-house sales and customer experience - Perform device repairs (primarily phones, with additional devices as needed) - Assist with intake, quoting, and customer communication - Maintain strong repair quality and consistency - Collaborate with store teams to support daily operations - Accurately document work orders, repairs, and parts usage in POS Required Qualifications: - Strong communication and customer-facing skills - Sales-oriented mindset with accountability to performance - Interest in or experience with electronics repair - Ability to adapt and support multiple store environments - Reliable attendance and schedule flexibility - Strong sense of ownership and accountability - Must be able to reliably commute within the West District, including Natick, Milford, Northborough, and Hudson Required Skills: Electronics repair, Device diagnostics, Sales, Point of Sale (POS) system, Customer-facing skills Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Vision insurance