uBreakiFix→
Customer Experience & Phone / Electronics Repair Specialist
Entry LevelHybrid
Location
Natick, MA
Salary
$37k–$42k/yr
Experience
Not specified
Posted
2 weeks ago
Skills
electronics repairdevice diagnosticssalespoint of sale (pos) systemcustomer-facing skills
Job Description
Summary: uBreakiFix by Asurion is looking for a Customer Experience & Phone / Electronics Repair Specialist to support operations across their West District. This hybrid role combines front-of-house sales execution with back-of-house repair work, focusing on both customer experience and technical production.
Responsibilities:
- Support front-of-house sales and customer experience
- Perform device repairs (primarily phones, with additional devices as needed)
- Assist with intake, quoting, and customer communication
- Maintain strong repair quality and consistency
- Collaborate with store teams to support daily operations
- Accurately document work orders, repairs, and parts usage in POS
Required Qualifications:
- Strong communication and customer-facing skills
- Sales-oriented mindset with accountability to performance
- Interest in or experience with electronics repair
- Ability to adapt and support multiple store environments
- Reliable attendance and schedule flexibility
- Strong sense of ownership and accountability
- Must be able to reliably commute within the West District, including Natick, Milford, Northborough, and Hudson
Required Skills: Electronics repair, Device diagnostics, Sales, Point of Sale (POS) system, Customer-facing skills
Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Vision insurance
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance