Customer Experience Specialist

Summary: U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Customer Experience Specialist will provide high-level customer service by responding to inquiries and resolving issues while acting as a liaison between customers and various departments. Responsibilities: - Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems - Researches and resolves problems and errors which may include those related to fraud support and internet operations - Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures - Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues Required Qualifications: - Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems - Researches and resolves problems and errors which may include those related to fraud support and internet operations - Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures - Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues Preferred Qualifications: - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Required Skills: Microsoft Office Benefits: Healthcare (medical, dental, vision), Basic term and optional term life insurance, Short-term and long-term disability, Pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, Paid vacation (from two to five weeks depending on salary grade and tenure), Up to 11 paid holiday opportunities, Adoption assistance, Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law, Incentive and recognition programs, Equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements)