Associate Software Engineer – Customer Communication Templates

Summary: U.S. Bank is on a journey to help customers and businesses make better financial decisions. They are seeking an Associate Software Engineer to join the Customer Correspondence Generation team, responsible for developing and maintaining customer-facing communications across various channels. Responsibilities: - Design, develop, test, operate, and maintain customer communication templates and related systems - Take ownership of assigned work by writing production‑ready, testable code and supporting it through deployment and production - Support new product launches and ongoing enhancements within customer correspondence platforms - Troubleshoot defects and incidents, perform failure analysis, and propose design or process improvements - Participate in the full end‑to‑end development lifecycle, including design, development, testing, migration, and deployment - Use Jira to manage work items, prioritize tasks, and communicate progress, risks, and blockers proactively - Apply architectural best practices with consideration for scalability, reliability, performance, and downstream impacts - Make sound design and coding decisions with customer experience, compliance, and security requirements in mind - Participate in code reviews, incorporate feedback, and contribute to engineering standards and best practices - Communicate technical concepts clearly to both technical and non‑technical stakeholders, adjusting messaging based on audience - Collaborate with engineers, contractors, and cross‑functional teams in a geographically distributed environment - Support regression testing, test artifact collection, and operational readiness activities - Contribute to a culture of collaboration, continuous improvement, and innovation Required Qualifications: - Bachelor's degree in Computer Science or a related field, or equivalent work experience - 1–2 years of relevant experience in software engineering, application development, or a related technical role - Hands‑on experience with customer communication templates or correspondence‑based systems (letters, statements, notices, etc.) - Foundational understanding of JSON, XML, and comma-delimited data structures - Familiarity with structured data formats such as XML, CSV (comma‑delimited), and fixed‑width data - Exposure to source control tools (Git) and CI/CD pipelines - Ability to complete a live coding or technical assessment - Strong problem‑solving, analytical, and troubleshooting skills Preferred Qualifications: - Experience designing, creating, and maintaining correspondence or template solutions using mainstream customer communication management (CCM) platforms such as: FIS CSF Designer, OpenText Exstream / HP Exstream, Quadient Inspire, Adobe Experience Manager (AEM) Forms, ISIS Papyrus, SmartCOMM, Messagepoint, Precisely EngageOne Communicate - Strong experience working with multiple data formats (XML, CSV, fixed‑width binary) - Experience with end‑to‑end deployment cycles (design → development → testing → migration/deployment), particularly using Git‑based CI/CD pipelines - Familiarity with .NET, C#, APIs, or similar technologies - Experience supporting both physical and digital customer communications (letters, statements, emails, etc.) - Ability to clearly communicate processes and outcomes with engineers, product owners, scrum masters, vendors, and business partners - Experience working in regulated, enterprise, or financial services environments Required Skills: Customer communication templates, Software engineering, Application development, JSON, XML, CSV, Source control - Git, CI/CD pipelines, Analytical skills, Troubleshooting Benefits: Healthcare (medical, dental, vision), Basic term and optional term life insurance, Short-term and long-term disability, Pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, Paid vacation (from two to five weeks depending on salary grade and tenure), Up to 11 paid holiday opportunities, Adoption assistance, Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law