IS Help Desk Intern

Summary: Trimble Inc. is a company that provides technology solutions and is seeking an IS Help Desk Intern to support the Help Desk team. The role involves assisting with help desk requests, troubleshooting technical issues, and maintaining equipment inventory while gaining valuable hands-on experience in a team environment. Responsibilities: - Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution - Support walk up requests for technical support - Setup and configure new computer equipment - Troubleshoot and repair computer hardware - Troubleshoot software issues and help end-users regain productivity - Assist with organizing equipment inventory - Assist with recycling equipment inventory - Work on projects as needed Required Qualifications: - A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field - Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software - Must be able to work cohesively and collaborate in a team environment - Oral and written communication skills in English - Teamwork and collaboration - Professionalism and strong work ethic - Organized with an attention to detail - Remains open to others' ideas, and exhibits willingness to try new things - Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance - Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment - Basic proficiency working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications Required Skills: Help desk support, Troubleshooting skills Important Skills: Dell workstations, Windows 10/11 Nice-to-Have Skills: Professionalism, Communication skills, Teamwork, Attention to detail Benefits: Medical, Dental, Vision, Life, Disability, Time off plans, Retirement plans, Tax savings plans for health, dependent care and commuter expenses, Paid Parental Leave, Employee Stock Purchase Plan