Regional Manager

DMS Management Solution, Division of Tribe , is one of Canada's premiere real estate services companies managing a wide range of property types providing tenants and landlords with superior service and outstanding value. DMS was ranked Canada’s number 1 managing company in August 2020 by Canadian Apartment Magazine and is currently managing over 18 million square feet with a value of over $3.5B. We are seeking a Regional Manager to join our team in the North York area. The Regional Manager works under the direction of the Director, Investor Owned . to oversee the administrative and maintenance operations of a particular Investor Owned portfolio.

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills efforts, or working conditions associated with the job. It is intended to provide a description of those principal job elements. All job descriptions are subject to change.

As the senior member of the property management team on site(s), the key responsibilities of the Regional Manager include but are not limited to:

• Provide supervision, give direction, delegate to administrative and maintenance staff
• Cost Management of operating budget – to include determining, dispensing, monitoring, and management of the monthly spending
• Purchase order processing and contractor management – issuing purchase orders and managing, directing contractors
• Property Maintenance & Administrative Management – Assigning tasks and duties to administrators and superintendents on a daily basis; monitor progress or status of assigned work; disciplines employees
• Client Management and reporting – working closely with client; providing required reports, and responses in a timely manner
• Management Reporting – Daily, weekly, and monthly reporting to the company, attendance at conference calls, meetings
• Attendance at various meetings during and after regular business hours (i.e. property manager meetings, tenant meetings)
• Work order processing and administration
• Rent Collection, Rent Geared to Income Calculations, Arrears Management
• Lease Administration and Tenant Liaison – leasing, Market and Affordable Market Units
• Annual Rent Review Process
• Preparation of Legal Documents for LTB hearings, Eviction, etc
• Conducting in-suite, vacant unit, building and grounds inspections – schedule and/or assign deficiencies to administrator, superintendent or contractor for completion
• Respond to after business hours & weekend emergency calls (on a rotational basis)
• Other assignments within the scope, spirit, and purpose of the job as reasonably requested from time to time by management

Desired Skills and Experience

To succeed in this role, the candidate must possess the following combination of education, experience, and skills: Minimum 6 years of residential property management experience, preferably within non-profit or social housing environments, with strong knowledge of property administration and maintenance practices. Comprehensive knowledge of relevant legislation and regulations, including the Residential Tenancies Act (RTA), Fire Code, Building Code, and Occupational Health & Safety Act. Strong understanding of building systems, including HVAC, fire protection, mechanical, and electrical systems. Experience managing tenancy matters and LTB proceedings, including serving notices related to rent arrears, anti-social behaviour, and other tenancy issues. Demonstrated leadership and customer service skills, with the ability to motivate teams, supervise contractors, and effectively manage multiple priorities and service requests. Strong analytical, problem-solving, and risk management abilities, with experience evaluating complex operational, financial, legal, and contractual matters and providing practical solutions. Excellent communication and organizational skills, with the ability to meet deadlines, prepare professional correspondence, and maintain a high degree of integrity and professionalism. Proficiency in property management and business software, including Yardi (or similar systems), Microsoft Office Suite (Word, Excel, Outlook), and possession of a reliable vehicle for operational requirements. Thank you in advance for your interest. We regret that we can only respond to candidates chosen for an interview. Candidates must be authorized to work in Canada.

We are an equal opportunity employer and will provide accommodations during the recruitment process upon request.