Transworld→
ONSITE Customer Service Rep - Starting Monday, July 13, 2026
Entry LevelOn-site
Location
Somerset, KY
Salary
$33k–$33k/yr
Experience
Not specified
Posted
Today
Skills
call center experiencemicrosoft office
Job Description
Summary: Transworld is a company seeking ambitious and self-motivated individuals for a rewarding career in customer service. The Customer Service Representative will communicate with consumers via inbound calls, providing prompt resolutions to inquiries and ensuring customer satisfaction.
Responsibilities:
- Communicate via inbound telephone calls with consumers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management
- Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training
- Knowledge, understanding, and compliance with company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management
Required Qualifications:
- High School Diploma required
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
Preferred Qualifications:
- Bachelor's Degree or if undergraduate, with relevant work experience preferred
- Previous customer service and/or call center experience preferred
Required Skills: Call center experience, Microsoft Office
Benefits: Paid training, Generous bonus opportunity, Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Benefits
Paid training
Generous bonus opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!