ONSITE Customer Service Rep - Starting Monday, July 13, 2026

Summary: Transworld is a company seeking ambitious and self-motivated individuals for a rewarding career in customer service. The Customer Service Representative will communicate with consumers via inbound calls, providing prompt resolutions to inquiries and ensuring customer satisfaction. Responsibilities: - Communicate via inbound telephone calls with consumers - Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems - Follow up in a timely manner to ensure customer satisfaction - Understand all programs, systems, and procedures necessary to perform job effectively - Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management - Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training - Knowledge, understanding, and compliance with company policies and procedures - Provide feedback to management concerning possible problems or areas of improvement - Perform other duties as assigned by management Required Qualifications: - High School Diploma required - Ability to maintain the highest level of confidentiality - Proficient personal computer skills, including Microsoft Office - Excellent interpersonal, written, and oral communication skills - Ability to work in a team fostered environment - Ability to work in a multi-tasked environment - Ability to prioritize and organize work - Ability to adapt to a flexible schedule Preferred Qualifications: - Bachelor's Degree or if undergraduate, with relevant work experience preferred - Previous customer service and/or call center experience preferred Required Skills: Call center experience, Microsoft Office Benefits: Paid training, Generous bonus opportunity, Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!