Customer Support Specialist

Summary: Transcat is a leading calibration and compliance services provider in North America. The Customer Support Specialist will focus on resolving customer requests and driving high-quality deliverables in pre-sales and post-sales functions related to calibration service support. Responsibilities: - Drive high quality customer deliverables in pre-sales, negotiation, and post-sales customer functions relating to calibration service support - Measure success surrounding ease of service, timeliness of communication, and ability to articulate quality of service and work performed among other periodic performance targets as designated - Adapt to training and development on existing legacy systems while contributing to new technology being implemented - Be comfortable with a relationship that is well-balanced between a peer team leader and formal supervisory relationship to service sales management - Be predominantly reactive to leads, support tickets, requests, quotes, status of items, while also being comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision - Manage seasonal and business-driven times of demand fluctuation on the team, leading to a wide variety in work throughout the year Required Qualifications: - Valid driver's license & clean driving record - Must be detail oriented - Minimum of a high school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience Preferred Qualifications: - Familiarity with A+, CalTrak Online, C3, Salesforce.com and other internal applications are highly desirable for this role and are significant factors in the candidacy of existing employees moving into the position Required Skills: A+ certification, CalTrak Online, C3, Salesforce.com Benefits: Paid time off, Health insurance, Tuition reimbursement, Retirement, Stock purchase plan, MORE!