Host - Rolex Fifth Avenue Flagship

Summary: Tourneau|Bucherer is seeking an energetic and experienced hospitality professional for their Rolex Fifth Avenue Flagship location. The Host will provide a first-class client experience by engaging warmly with clients, managing guest flow, and supporting hospitality-related tasks in the store. Responsibilities: - Engage clients with warmth and ultimate hospitality upon their entry to the business and throughout their instore journey - Manage and monitor guest flow and appointment scheduling through our crowd control and CRM tools to maintain an organized, seamless, and elevated client experience - Collaborate with Client Advisors, Managers, and Back of House Support to ensure smooth coordination of guest services - Relay important information about reservations, special requests, and VIP guests to the appropriate team members - Demonstrate a strong ability to relate and converse with clients - Offer and prepare hospitality selections, to include but not limited to coffee, tea, waters, soda, etc. along with chocolates and more - Ensure the tidiness of hospitality spaces, equipment, and supplies at all time - Support hospitality and store management team in placing hospitality related supply orders, receiving, and distributing necessary supplies - Perform all duties with the upmost professionalism, warm demeanor, and discretion - Maintain clean and sanitized work areas, utensils, equipment, service, and seating area - Adhere to all security and operations related guidelines - Be proactive in learning general brand knowledge, to speak to company history - Have a clear understanding of overall store layout to concierge clients to the right locations Required Qualifications: - Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience - Must have experience hosting and serving non-alcoholic beverages to guests - Must be willing to work entrance door and greet all that visit - Well spoken, good listening skills and professional demeanor - Must be comfortable communicating with VIP clients - Self-motivated. A team player with a keen sense of attentiveness to guests - Ability to stand, walk and bend for long periods of time throughout your work day - Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts will vary by week Required Skills: Luxury Hospitality Experience, Non-alcoholic Beverage Service, CRM Tools, Appointment Scheduling, Warmth