Brand Ambassador/Server

Summary: TopView Group creates unique experiences by land and sea for tourists and locals. They are seeking a dual-role Server and Brand Ambassador for their Tea Around Town Miami experience, responsible for providing excellent customer service and promoting the brand. Responsibilities: - Greet and seat guests in a friendly and welcoming manner - Offer the entirety of our tea menu throughout the course of the tour - Provide menu recommendations and answer any questions about the menu accurately and efficiently - Ensure guest satisfaction by engaging with our visitors throughout their dining experience - Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips/day - Collaborate and communicate with other team members to ensure exemplary guest service - Welcoming guests in a polite and friendly manner - Checking and scanning guests' tickets and directing guests to the bus - Informing guests about departure times, location of stops, and other needed information - Collect guest information to assist in resolving customer service-related issues and concerns - Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations - Be responsible for company equipment - Promote a culture of positivity - Monitor the safety of employees and guests - Conduct and submit various reports as assigned Required Qualifications: - Prospective team members should be willing to perform both roles - Previous experience in the hospitality or food service industry is strongly preferred - Knowledge of culinary terminology and food preparation techniques is beneficial - Exemplary time management skills to prioritize and manage tasks effectively - Excellent customer service skills to provide a positive dining experience for guests - Ability to work in a fast-paced and changing environment while maintaining attention to detail - Experience with bussing tables and maintaining cleanliness in the dining area - Excellent communication skills, with the ability to engage with guests - Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues - Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations - Ability work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments Preferred Qualifications: - Professional food service, customer service and hospitality backgrounds are STRONGLY preferred - Knowledge of Miami, FL attractions, landmarks, and tourist hotspots is strongly preferred - Prior experience in customer service, hospitality and marketing is advantageous but not required Required Skills: Hospitality, Food service, Culinary terminology, Customer service, Miami attractions, Enthusiasm, Outgoing personality Benefits: Flexible schedule