TopView Group→
Brand Ambassador/Server
Entry LevelOn-siteFull-time
Location
Miami, FL
Salary
$38k–$38k/yr
Experience
No experience required
Posted
1 week ago
Skills
hospitalityfood serviceculinary terminologycustomer servicemiami attractionsenthusiasmoutgoing personality
Job Description
Summary: TopView Group creates unique experiences by land and sea for tourists and locals. They are seeking a dual-role Server and Brand Ambassador for their Tea Around Town Miami experience, responsible for providing excellent customer service and promoting the brand.
Responsibilities:
- Greet and seat guests in a friendly and welcoming manner
- Offer the entirety of our tea menu throughout the course of the tour
- Provide menu recommendations and answer any questions about the menu accurately and efficiently
- Ensure guest satisfaction by engaging with our visitors throughout their dining experience
- Clear tables and reset them completely and efficiently to prepare for next guests and multiple trips/day
- Collaborate and communicate with other team members to ensure exemplary guest service
- Welcoming guests in a polite and friendly manner
- Checking and scanning guests' tickets and directing guests to the bus
- Informing guests about departure times, location of stops, and other needed information
- Collect guest information to assist in resolving customer service-related issues and concerns
- Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
- Be responsible for company equipment
- Promote a culture of positivity
- Monitor the safety of employees and guests
- Conduct and submit various reports as assigned
Required Qualifications:
- Prospective team members should be willing to perform both roles
- Previous experience in the hospitality or food service industry is strongly preferred
- Knowledge of culinary terminology and food preparation techniques is beneficial
- Exemplary time management skills to prioritize and manage tasks effectively
- Excellent customer service skills to provide a positive dining experience for guests
- Ability to work in a fast-paced and changing environment while maintaining attention to detail
- Experience with bussing tables and maintaining cleanliness in the dining area
- Excellent communication skills, with the ability to engage with guests
- Strong interpersonal skills, including the ability to build rapport and establish positive relationships with customers and colleagues
- Enthusiastic and outgoing personality, with a passion for travel, tourism, and exploring new destinations
- Ability work evenings, weekends, and holidays as needed, with the potential for remote or offsite assignments
Preferred Qualifications:
- Professional food service, customer service and hospitality backgrounds are STRONGLY preferred
- Knowledge of Miami, FL attractions, landmarks, and tourist hotspots is strongly preferred
- Prior experience in customer service, hospitality and marketing is advantageous but not required
Required Skills: Hospitality, Food service, Culinary terminology, Customer service, Miami attractions, Enthusiasm, Outgoing personality
Benefits: Flexible schedule
Benefits
Flexible schedule