Inside Sales/Customer Service Specialist

Summary: Woodbine Manufacturing Co. is a leading manufacturer of liftgates, known for their innovative solutions that enrich lives. They are seeking an Inside Sales/Customer Service Specialist who will maintain a positive customer experience, respond to inquiries, process orders, and ensure customer satisfaction. Responsibilities: - Maintain a positive, empathetic, and professional attitude toward customers at all times - Know our products inside and out so that you can answer questions - Respond promptly to customer inquiries - Process orders and requests - Ensure customer satisfaction and provides professional customer support - Troubleshoot common issues with a product or service - Determine the quickest, most effective ways to answer a client’s or customer’s questions - Escalate queries and concerns - Route qualified opportunities to the appropriate sales executives for further development and closure - Perform other related duties as assigned by management Required Qualifications: - High school diploma or general education degree (GED), and 6-12 months related experience and/or training, or equivalent combination of education and experience - Computer skills required: Spreadsheet Software (Excel), Order Processing systems, Word Processing software (Word), Email Software (Outlook), Presentation software (PowerPoint) - Maintain a positive, empathetic, and professional attitude toward customers at all times - Know our products inside and out so that you can answer questions - Respond promptly to customer inquiries - Process orders and requests - Ensure customer satisfaction and provides professional customer support - Troubleshoot common issues with a product or service - Determine the quickest, most effective ways to answer a client's or customer's questions - Escalate queries and concerns - Route qualified opportunities to the appropriate sales executives for further development and closure - Perform other related duties as assigned by management Preferred Qualifications: - Multitasking, time management and organizational skills - Interpersonal and customer service skills - Excellent communication skills, both written and verbal - Proficiency with Sharepoint and CRM software - Analytical and problem solving skills Required Skills: Spreadsheet Software, Order Processing Systems, Word Processing Software, Email Software, Presentation Software, SharePoint, CRM Software, Customer Service, Multitasking, Analytical Skills Benefits: Paid holidays and generous paid time off, A supportive work environment built on collaboration, teamwork, and respect, Weekly Pay, Life insurance plan at no charge to the employee., Quarterly Bonus Plan, 401(k) plan with company matching, Health Insurance with minimal employee contribution