FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS)

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Search now English日本語 @2026TikTok Global Operations FBT Logistics Operation Project Intern (TikTok Shop (FBT, UK&EU)) - 2026 Start (BS/MS) Location: London Employment Type: Intern Job Code: A55504 Apply to this job Share this listing: Responsibilities About the Team The e-commerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. As fulfillment and logistics capabilities become increasingly critical to seller success and consumer experience, building a reliable, efficient, and scalable logistics operation is essential to supporting business growth. The FBT Logistics Operation team plays a key role in enabling the smooth execution of Fulfillment by TikTok across Europe. The team works closely with sellers, Business Development teams, Account Managers, Logistics Service Excellence teams, warehouses, and other cross-functional partners to resolve operational issues, improve processes, and continuously optimize both seller and customer experience. About the Role We are seeking a highly motivated FBT Logistics Operation Intern to support the daily operations of TikTok’s FBT logistics business. This internship offers a hands-on opportunity to gain practical experience in e-commerce logistics operations, cross-functional coordination, issue resolution, order management, data monitoring, and operational execution. The ideal candidate is proactive, resilient, detail-oriented, and comfortable working in a fast-paced environment. You should be able to communicate clearly with different stakeholders, manage competing priorities, and follow through on issues until closure. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Key Responsibilities: 1. Cross-functional Communication & Issue Resolution Act as a communication bridge between sellers, Business Development teams, seller Account Managers, Logistics Service Excellence teams, and internal operations teams. Understand frontline issues, coordinate relevant internal owners to seek solutions, and provide timely feedback to business stakeholders. 2. Order Query & Management Use internal systems such as OMS and WMS to conduct order queries, track order status, and manage order exceptions. Analyze the root causes of order issues based on business needs, and coordinate with warehouses, LSE, product teams, or relevant operations teams to support issue investigation and resolution. When necessary, assist with order cancellation, status synchronization, or other exception-handling actions in accordance with standard operating procedures and business judgment, ensuring timely follow-up and issue closure. 3. Data Analysis & Operational Reporting Assist in compiling and delivering daily FBT operational reports. Monitor core operational KPIs, identify data anomalies and abnormal business trends, issue risk alerts, and conduct preliminary root cause analysis to support data-driven decision-making. Qualifications Minimum Qualifications: - Currently pursuing a degree in Data Science, Data Analytics, Logistics, Supply Chain Management, or a related field, and available to attend a full-time internship for a minimum of 12 weeks; - Able to work onsite 5 days per week and comfortable spending over 40% of working time at warehouses around Birmingham; - Proficient in Microsoft Office / Google Workspace; familiar with Excel, including pivot tables, LOOKUP / INDEX / MATCH functions, or equivalent tools; - Eager to work in a cross-functional, fast-paced environment; - Strong communication skills, with the ability to coordinate across multiple stakeholders and respond to issues in a clear and timely manner; - Strong sense of responsibility and ownership, with the ability to follow up on tasks independently until closure; - Ability to manage multiple tasks in parallel, quickly identify priorities, and escalate proactively when facing uncertainty, blockers, or issues beyond one’s control. Preferred Qualifications: - Positive and solution-oriented mindset, with the ability to proactively identify problems and seek practical solutions; - Resilient, with the ability to handle stakeholder or customer frustration with empathy while staying objective and solution-focused; - Detail-oriented and thoughtful, with the ability to consider risks, dependencies, and next steps when driving task execution; - Self-driven and collaborative team player; - Prior internship or project experience in e-commerce, logistics, supply chain, operations, data analysis, or business operations is a plus. Job Information About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ ​ Diversity & Inclusion​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ Apply to this job