Billing Care Coordinator - Remote

Summary: Tia is building a new model for women’s healthcare, integrating various healthcare services to improve patient outcomes. They are seeking a Billing Care Coordinator to assist members with billing inquiries, ensuring clear communication and resolution of issues. Responsibilities: - Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy - Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions - Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs - Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards - Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team - Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process - Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience Required Qualifications: - 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role - Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism - Strong attention to detail, documentation habits, and follow-through - Ability to research issues, follow defined workflows, and manage cases through resolution - Clear written and verbal communication skills - Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology - Ability to work full-time weekday hours Preferred Qualifications: - Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience - Experience resolving insurance denials, payment discrepancies, or patient billing disputes - Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards - Experience working with shared queues, escalated support workflows, or distributed support teams Required Skills: Billing support, Revenue cycle, Patient/member services, Customer support, Billing systems, Ticketing tools, Phone systems, Google Workspace, HIPAA compliance, Insurance denials, Payment discrepancies, Patient billing, Healthcare compliance Benefits: You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements.