Veterinary Client Service Representative

Summary: Thrive Pet Healthcare is a network of veterinary hospitals dedicated to pet well-being. They are seeking a compassionate and organized Client Service Representative to enhance client experiences and support hospital operations. Responsibilities: - Deliver an exceptional client experience rooted in consistency, clarity, and compassion across all interactions, from first contact through discharge - Communicate professionally, clearly, and compassionately with clients, while partnering closely with DVMs and hospital teams to ensure accurate, timely, and seamless information flow - Demonstrate service and empathy by actively listening, anticipating client needs, and supporting clients through both minor issues and high-stress situations - Take accountability for scheduling, follow-up, documentation, and financial communication, ensuring accuracy and ownership from start to finish - Support hospital operations by working collaboratively with technicians, assistants, and doctors to maintain efficient patient flow and a well-coordinated client experience - Maintain an organized, proactive, and solutions-oriented approach, balancing multiple priorities while stepping in where support is needed - Foster a positive, respectful environment by bringing joy, teamwork, and professionalism to daily interactions and continuously seeking opportunities to improve (exploration) - Ensure proper use, troubleshooting, cleanliness, stocking, and readiness of hospital equipment and client facing areas - Uphold the culture and values of Thrive Miami while serving as a role model for professionalism, accountability, and teamwork - Foster a collaborative, respectful, and safe work environment Required Qualifications: - Previous veterinary medicine experience - Compassionate, organized, and proactive professional - Outstanding communicator who can professionally connect with clients, doctors, and team members - Ability to deliver an exceptional client experience rooted in consistency, clarity, and compassion - Ability to communicate professionally, clearly, and compassionately with clients - Ability to partner closely with DVMs and hospital teams to ensure accurate, timely, and seamless information flow - Demonstrate service and empathy by actively listening and anticipating client needs - Ability to support clients through both minor issues and high-stress situations - Take accountability for scheduling, follow-up, documentation, and financial communication - Support hospital operations by working collaboratively with technicians, assistants, and doctors - Maintain an organized, proactive, and solutions-oriented approach - Foster a positive, respectful environment by bringing joy, teamwork, and professionalism - Ensure proper use, troubleshooting, cleanliness, stocking, and readiness of hospital equipment and client facing areas - Uphold the culture and values of Thrive Miami - Possesses a positive work attitude - Self-motivated - Excellent communication and organization skills Preferred Qualifications: - Previous experience in a fast-paced ER and/or specialty practice Required Skills: Veterinary medicine experience, Empathy Benefits: Competitive pay, 401(k) with employer match, Mental health resources, including easy access to therapy through Lyra Health, Paid parental leave, Purr-ental leave for when you adopt a pet, Subsidized backup childcare and elder care, Expert advice, support and network discounts for fertility and family planning, FREE CE courses, Pet perks and veterinary service discounts, Student loan support tools and assistance