Engineer, Voice Implementation

Summary: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, and Global Network Management. They are seeking a Voice Implementation Engineer responsible for completing telephony projects, performing site assessments, and onboarding Thrive Managed Voice Services for clients. Responsibilities: - Travel to client locations to perform comprehensive site assessments based on project requirements including: - Identify any ancillary voice devices and associated analog line dependencies - Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations - Implementation of IT projects related (but not limited to) the following: - Implementation of Microsoft Teams Voice - Porting of numbers between carriers - Configuration of advanced telephony - Ability to handle diverse telephony environments in a wide cross section of business clients - Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals - Clearly and professionally communicate project plans, potential impacts and testing procedures to customers - Track and manage time effectively to accomplish multiple ongoing projects Required Qualifications: - Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays - Travel and accommodation expenses covered by Thrive - Bachelor's Degree, Technical Degree or equivalent work experience - 1-3 years of experience in successful operation and support of voice and data networks - Self-motivated with ability to work both independently and in a team environment Preferred Qualifications: - Experience using ServiceNow (or other project management software) - Experience in ITIL methodology and change management processes - Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred - Familiarity with modern VoIP systems, Teams/8x8 strongly preferred Required Skills: VoIP systems, Microsoft Teams Voice, Voice, data networks Important Skills: ServiceNow, ITIL methodology, Telephony configuration Nice-to-Have Skills: Team collaboration, Self-motivated Benefits: Travel and accommodation expenses covered by Thrive