Mortgage Loan Administrator - Special Programs/Initiatives - Hybrid (Cleveland, OH)

Summary: Third Federal is a leading lender of conventional home mortgages, and they are seeking a Mortgage Loan Administrator to support specialized mortgage products and initiatives. This role involves managing a pipeline of loans, educating loan officers, and collaborating with internal teams to enhance the loan process. Responsibilities: - Serve as a key point of contact for our broker partners, supporting several different products with professionalism and expertise - Educate external loan officers on product offerings, process standards, and best practices, strengthening partnerships and ensuring smooth transactions - Communicate proactively with applicants to explain product terms, gather required documentation, and address questions throughout the loan process - Manage a pipeline of loans from initial inquiry through closing, providing clear guidance and exceptional service to borrowers - Maintain organized workflows, monitor pipeline activity, and prioritize tasks in a fast‑moving environment - Collaborate with internal teams to ensure the efficient progress of loans, identify opportunities for process improvement, and contribute to emerging initiatives - Adapt quickly to new products, pilot programs, and evolving processes that support innovation within the department Required Qualifications: - Previous mortgage loan origination and/or follow-up experience - Hold an active or previously active NMLS license - A proactive, ambitious mindset with a strong desire to grow and advance within the mortgage industry - High level of organization with the ability to manage a fast‑moving pipeline and prioritize effectively - Confidence in building strong professional relationships with borrowers, brokers, and internal partners - Excellent verbal and written communication skills, demonstrating clarity, professionalism, and client‑focused service - Ability to quickly learn new products, processes, and emerging initiatives in a dynamic environment - Positive, solution-oriented attitude with the ability to work independently and collaboratively - Strong PC proficiency and comfort navigating multiple systems Preferred Qualifications: - DU mortgage origination experience preferred, but not required Required Skills: Mortgage Loan Origination, NMLS License, DU Mortgage Origination, Pipeline Management, PC Proficiency Benefits: Competitive compensation packages, Medical, dental, vision, and more, 401k match, 11 Bank Holidays + vacation/sick time, Stock Ownership Allocation, Exceptional culture and value system, Strong work/life balance, Growth opportunities, Mortgage Discount Program, Education Reimbursement Program