Think Academy U.S→
School Learning Consultant and Coordinator [Mandarin Required]
Entry LevelOn-site
Location
San Jose, CA
Salary
$42k–$58k/yr
Experience
Not specified
Posted
1 day ago
Skills
patiencemandarin
Job Description
Summary: Think Academy U.S is dedicated to providing a positive educational experience, and they are seeking a School Learning Consultant and Coordinator to welcome new families and guide them through program options. This role involves front-desk professionalism, parent communication, and enrollment conversion to ensure a smooth onboarding experience for students.
Responsibilities:
- Greet and consult with walk-in or online parents to understand student needs
- Present Think Academy programs and recommend appropriate classes or long term or short term learning paths
- Support placement tests and trial classes, and guide parents through the enrollment process
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience
- Serve as the first point of contact for parents and visitors — in person, by phone, and via email
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency
- Maintain a welcoming, organized, and professional front-desk environment
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues
- Assist with campus events, workshops, and open houses
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow
Required Qualifications:
- Bilingual in English and Mandarin required
- Excellent interpersonal and communication skills — friendly, patient, and solution-oriented
- Organized and detail-minded, able to multitask in a fast-paced environment
- Passionate about education and providing great parent and student experiences
Preferred Qualifications:
- Bachelor's degree preferred; education, communication, or customer service background a plus
Required Skills: Patience, Mandarin