School Learning Consultant and Coordinator [Mandarin Required]

Summary: Think Academy U.S is dedicated to providing a positive educational experience, and they are seeking a School Learning Consultant and Coordinator to welcome new families and guide them through program options. This role involves front-desk professionalism, parent communication, and enrollment conversion to ensure a smooth onboarding experience for students. Responsibilities: - Greet and consult with walk-in or online parents to understand student needs - Present Think Academy programs and recommend appropriate classes or long term or short term learning paths - Support placement tests and trial classes, and guide parents through the enrollment process - Follow up with potential families to maximize conversion and ensure a smooth onboarding experience - Serve as the first point of contact for parents and visitors — in person, by phone, and via email - Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency - Maintain a welcoming, organized, and professional front-desk environment - Coordinate with teachers and operations teams to resolve classroom or scheduling issues - Assist with campus events, workshops, and open houses - Collaborate with marketing and academic teams to ensure consistent service and smooth workflow Required Qualifications: - Bilingual in English and Mandarin required - Excellent interpersonal and communication skills — friendly, patient, and solution-oriented - Organized and detail-minded, able to multitask in a fast-paced environment - Passionate about education and providing great parent and student experiences Preferred Qualifications: - Bachelor's degree preferred; education, communication, or customer service background a plus Required Skills: Patience, Mandarin