Spa Receptionist

Summary: The Woodmark Hotel & Still Spa is a luxury hospitality establishment located on Lake Washington. They are seeking a Spa Receptionist who will be responsible for greeting guests, booking spa services, and ensuring an exceptional guest experience while maintaining hotel standards. Responsibilities: - Greets and welcomes guests upon arrival - Accepts payment from guests - Distributes locker keys, spa robes, slippers, etc - Completes opening and/or closing tasks - Gives guests a tour of the facilities as required - Maintains accurate records of locker availability - Answer questions regarding spa services and retail products (must attend product training) - Maintain call log at the front desk; call guests prior to appointment to confirm date and time of service - Maintains strong knowledge of all spa services, including benefits and uses of each - Uses book4time system to book appointments and ring up retail merchandise - Contacts appropriate party if necessary, when a guest problem is reported - Answers incoming guests calls and transfers appropriately - Provides general hotel information for guests - Exemplifies the Woodmark Standards of Excellence - Attends appropriate hotel and departmental meetings - Maintains guest/client confidentiality - Resolves guest problems and is empowered to act in absence of manager - Maintains records for all VIPs, special requests, etc - Maintains an up to date working knowledge of all hotel amenities as well as any special events - Interacts with hotel staff in a professional manner and assist other departments when necessary - Upsells other hotel services and amenities to guests - Must maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informed - Must be able to accurately follow verbal and written instructions - Must be detailed-orientated and able work well under pressure fast-paced environment - Must possesses excellent listening and communication skills - Ability to work a flexible schedule that includes evenings, weekends and holidays - Ability to book and organize events related to the spa - Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner - Must have a passion for creating an exceptional experience for all guests - Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor - Acts with responsibility towards all company property, supplies and equipment - Maintains a professional appearance and follows all Woodmark Appearance Standards - Remains alert, courteous and helpful to the guests and colleagues at all times - Assists new hires with paper work and logging on to computer - Utilize Birch Street to maintain and track retail inventory - Packages and sends product to clients - Performs other duties as assigned Required Qualifications: - High school diploma or equivalent required - At least one year customer service experience required - Must be a United States citizen or possess a valid work permit - Must be at least 18 years of age - Must have a natural ability to interact with others - Must be able to read, write and speak English - Must be able to accurately follow verbal and written instructions - Must possess excellent communication skills - Must have excellent listening skills - Must be able to work in a fast-paced environment - Must be professional in appearance and demeanor - Must always ensure a teamwork environment - Ability to work a flexible schedule that may include evenings, weekends and holidays - Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner - Must have a passion for creating an exceptional experience for all guests - Must be able to sit throughout the shift, with intermittent periods of standing and walking - Must be able to lift, carry push & pull up to 25 lbs occasionally - Must be able to perform simple grasping, fine manipulation, squeezing and repetitive hand & arm movements frequently - Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis - While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) Required Skills: Spa services knowledge, Book4Time system, Birch Street inventory system, Customer service, Diplomacy, Tactfulness, Passion for service, English language, Listening Benefits: Free on-property parking for all Team Members., Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members., Team Member appreciation events and recognition celebrations., Coffee & Tea – Team Members enjoy daily complimentary drip coffee & tea., Restaurant discounts – Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa’s restaurant, Carillon Kitchen., Spa discounts – Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa., Holiday Bonus Pay, Hotel Room night discounts for Team Members and their Friends & Family., Carillon Point property discounts at restaurants and businesses., LifeMart discount program through ADP., 401(k) Plan after 1-year of employment with employer contribution., Team Member Assistance Program – Free & confidential counseling program, Paid Time Off (PTO) – 17+ days per year for Full-Time Team Members., Complimentary Life Insurance for Full-Time Team Members., Voluntary Medical Insurance Full-Time Team Members., Voluntary Dental Insurance Full-Time Team Members., Voluntary Vision Insurance Full-Time Team Members., Voluntary Accident & Critical Illness Insurance Full-Time Team Members., Voluntary Pet Insurance Full-Time Team Members.