The TJX Companies, Inc.→
Retail Customer Experience Coordinator Full Time with benefits
Entry LevelOn-site
Location
Traverse City, MI
Salary
$33k–$34k/yr
Experience
Not specified
Posted
1 day ago
Skills
merchandising techniques
Job Description
Summary: TJX Companies, Inc. is a Fortune 100 company and the world’s leading off-price retailer, seeking a Retail Customer Experience Coordinator. The role involves promoting an excellent customer experience by overseeing a team of Associates and ensuring prompt and courteous service while maintaining store organization.
Responsibilities:
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Required Qualifications:
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Required Skills: Merchandising Techniques
Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, Those who meet service or hours requirements are also eligible for: 401(k) match, Those who meet service or hours requirements are also eligible for: medical/dental/vision, Those who meet service or hours requirements are also eligible for: HSA, Those who meet service or hours requirements are also eligible for: health care FSA, Those who meet service or hours requirements are also eligible for: life insurance, Those who meet service or hours requirements are also eligible for: short/long term disability, Those who meet service or hours requirements are also eligible for: paid parental leave, Those who meet service or hours requirements are also eligible for: paid holidays/vacation/sick, Those who meet service or hours requirements are also eligible for: auto/home insurance discounts, Those who meet service or hours requirements are also eligible for: scholarship program, Those who meet service or hours requirements are also eligible for: adoption assistance
Benefits
Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
Those who meet service or hours requirements are also eligible for: 401(k) match
Those who meet service or hours requirements are also eligible for: medical/dental/vision
Those who meet service or hours requirements are also eligible for: HSA
Those who meet service or hours requirements are also eligible for: health care FSA
Those who meet service or hours requirements are also eligible for: life insurance
Those who meet service or hours requirements are also eligible for: short/long term disability
Those who meet service or hours requirements are also eligible for: paid parental leave
Those who meet service or hours requirements are also eligible for: paid holidays/vacation/sick
Those who meet service or hours requirements are also eligible for: auto/home insurance discounts
Those who meet service or hours requirements are also eligible for: scholarship program
Those who meet service or hours requirements are also eligible for: adoption assistance