Key carrier

Summary: HomeGoods, part of the TJX Companies, is a leading off-price retailer seeking a Key Carrier to enhance customer experience and support store operations. The role involves alternating between Coordinator and Key Carrier responsibilities, ensuring adherence to policies, providing coaching to associates, and maintaining a positive shopping environment. Responsibilities: - Creates a positive internal and external customer experience - Promotes a culture of honesty and integrity; maintains confidentiality - Acts as Manager on Duty adhering to company policy and procedure - Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed - Addresses immediate customer service issues and provides appropriate coaching to Associates - Exercises discretion regarding customer service policies to satisfy customers - Maintains accurate Associate coverage in service areas for a positive customer experience - Ensures Associates adhere to all operational procedures - Ensures opening/closing procedures are executed according to company guidelines - Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates - Provides and accepts recognition and constructive feedback - Provides feedback, recognition and coaching to Associates - Partners with Management on Associate training needs to increase effectiveness - Ensures adherence to all labor laws, policies, and procedures - Promotes credit and loyalty programs - Supports and participates in shrink reduction goals and programs - Promotes safety awareness and maintains a safe environment - Other duties as assigned Required Qualifications: - Able to work a flexible schedule, including nights and weekends - Team player, working effectively with peers and supervisors - Able to respond appropriately to changes in direction or unexpected situations - Knowledge of company standard software, systems, and procedures - Knowledge of merchandise flow in stores - Proven problem solving skills - Able to effectively coach, delegate, and follow-up on multiple people/tasks - Able to act quickly under challenging circumstances - Capable of multi-tasking - Superior communication and organizational skills with attention to detail - 1 year retail, 6 months leadership experience Required Skills: Retail Operations, Store Management, Labor Law Compliance, Merchandise Flow, Company Software Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, Those who meet service or hours requirements are also eligible for: 401(k) match, Medical/dental/vision, HSA, Health care FSA, Life insurance, Short/long term disability, Paid parental leave, Paid holidays/vacation/sick, Auto/home insurance discounts, Scholarship program, Adoption assistance