70182-LP Customer Service Associate II

Summary: TJX Companies, Inc. is a leading off-price retailer, and they are seeking a Customer Service Associate II to support the District Loss Prevention Manager and Store Management. This role focuses on acting as a visual deterrent to prevent potential loss and ensuring a positive customer shopping experience while adhering to company policies. Responsibilities: - Maintains a proper and professional stance in the designated area at the front of the store - Act as a visual deterrent to prevent potential loss/dishonesty - Review and understand the Store Emergency Response Guide - Wear a complete Company approved uniform including a Body Worn Camera - Greet customers appropriately, demonstrate courtesy and respect - Establish and maintain a position at the front of the store or in a department - Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio - Observe and report any suspicious behavior or critical incidents to LP or store management - Perform a closing safety sweep of the store with a member of management - Adhere to all Company Policy and Procedure - Document required incidents in AIIM Case Management - Performs other duties as assigned Required Qualifications: - Strong verbal and written communication - Sound decision making skills - Ability to take initiative and perform well independently - Prioritizes/organizes workload and manages time effectively - Able to stand for long periods of time - 0-2 years retail or security experience Important Skills: Decision making Nice-to-Have Skills: Retail experience, Security experience Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, 401(k) match, Medical/dental/vision, HSA, Health care FSA, Life insurance, Short/long term disability, Paid parental leave, Paid holidays/vacation/sick, Auto/home insurance discounts, Scholarship program, Adoption assistance