Scheduling Senior Coordinator

Scheduling Senior Coordinator Location: Outpatient Care/Ambulatory Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Scheduling Senior Coordinator Department: University Hospital | Perioperative Administration Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while completing the following responsibilities accurately and efficiently; processing patient demographic and insurance information, scheduling appointments, procedures, surgeries, and admissions, and continuously supporting patient and payer billing tasks and cash collection responsibilities. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to optimally perform duties that ensure the collection of net revenue for services rendered while providing top of class customer service. Position Summary The Scheduling Senior Coordinator is an advanced position within the Revenue Cycle that provides non-medical support to patients, clinical care team members and the organization. In addition to the standard duties required by a PAC I/PAC II (Patient Access), this multi-dimensional position demonstrates advanced expertise in product, process or a service line area where patient care coordination across multiple disciplines is practiced and knowledge and understanding of multiple software systems is required to coordinate such care.This position is responsible for providing consumers (referring providers, clinical staff, payers and patients) with accurate, up-to-date information regarding products, services and procedures (including but not limited to Surgery, Radiation Therapy, Interventional Radiology, Interventional Cardiology, Transplant Coordination, and Endoscopy). They demonstrate an advanced ability to help patients understand complex medical information related to their healthcare journey within the organization. Position may include providing revenue cycle support for multiple new and return appointments and/or other appointments such as pre-surgical/procedural testing and consults, cardiac clearance, dental clearance, treatment planning, patient education, research appointments, etc. Position assures accurate appointments/surgeries/procedures are scheduled, accurate demographic and insurance information has been collected to support clinical and financial needs, and if needed, they are able to perform full registration duties in addition to scheduling and coordination activities. Precertification and financial counseling may also be carried out by this individual, therefore requiring basic knowledge of insurance and payer approval options and software. They provide ongoing support and effective communication to physicians and other clinical team members, patients and patient support systems by coordinating their requests and organizing and communicating in such a way that is clear and concise for all. They expected to create a positive first impression and lead by example. The role includes advanced proficiency in multiple EMR platforms and includes but is not limited to scheduling, imaging and registration systems (Cadence, Optime, and Aria when applicable), ABN, eligibility, document management software, medical imaging software (Ambra), IHIS communication tools (encounters, inbaskets, secure chat), IHIS work queues, and payor platforms etc. They may also support PAC Lead and Access Management by assisting with training and support for all new staff and student interns when necessary. Minimum Qualifications: High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 2 years of relevant experience required. 4-6 years of relevant experience preferred. Additional Information: Location: Eye and Ear Institute (0897) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability.