Director, Ambulatory Services - Eye & Ear Institute and Jameson Crane

Director, Ambulatory Services - Eye & Ear Institute and Jameson Crane Location: Outpatient Care/Ambulatory Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Director, Ambulatory Services - Eye & Ear Institute and Jameson Crane Department: Ambulatory Services | 161 and Hamilton Administration SCOPE OF POSITION The Director of Operations will provide strategic and operational leadership for the Ohio State Eye and Ear Institute (EEI) and The Jameson Crane Sports Medicine Institute — two highly specialized, high-complexity ambulatory campuses within The Ohio State University Wexner Medical Center. EEI is a five-story, 137,000 gross square foot facility that includes a hospital-based ambulatory surgery center with seven operating rooms and seven core specialty services, supporting complex procedural, surgical, and multidisciplinary outpatient care. Jameson Crane is a three-story, approximately 116,000 gross square foot destination sports medicine and orthopedic institute that includes a hospital-based surgery center with four operating rooms, integrated rehabilitation and imaging services, orthopedic urgent care, and strong interdisciplinary coordination across clinical, surgical, rehabilitation, performance, and research programs. This role is accountable for the overall operational performance and campus integration of both sites, including achievement of key metrics related to financial stewardship, patient experience, employee engagement, safety, quality, operational throughput, and service excellence. The Director will work closely with clinical, perioperative, and administrative leadership to support regulatory readiness, accreditation standards, and ongoing compliance efforts across both facilities. In addition, the Director will oversee shared operational services supporting the campuses and serve as a key connector across physicians, clinical teams, support departments, and enterprise partners to ensure a cohesive, patient-centered experience. This position will also act as an executive liaison to surrounding communities and external partners, supporting community engagement efforts that strengthen relationships, elevate OSUWMC’s presence and reputation, and reinforce each site’s role as destination ambulatory care centers. POSITION SUMMARY The Director is the operational leader of both Eye and Ear Institute and Jameson Crane Sports Medicine Institute.  The Director leads the effort to develop actions and structure to achieve annual employee engagement, patient satisfaction, access, quality, financial performance goals, and other key metrics of the entire facility's clinical operations.  The Director will partner with ambulatory services leadership, physician faculty leaders, service line leaders, and clinic managers to ensure that daily operations are seamlessly delivered.  This position provides leadership input for program and service development - promoting the collaboration between all services to meet staffing, patient satisfaction, quality metrics through a team-first and multi-disciplinary approach.  The Director is expected to partner with the Medical Center's community and civic outreach and engagement teams to develop and implement strategies and actions to improve the community's health and increase the Medical Center's contributions. MINIMUM REQUIRED QUALIFICATIONS Bachelor's Degree in Business Administration or related field. 8 years of relevant experience required. 12 or more years of relevant experience preferred. Additional Information: Location: Eye and Ear Institute (0897) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability.