Customer Service Representative (82712, 84430)

Summary: The Gill Corporation is one of the world's largest manufacturers of honeycomb and high performance floor panels. They are seeking a Customer Service Representative to support their aerospace customer base by managing all aspects of the customer service and order-management life cycle. Responsibilities: - Manage the full customer purchase order life cycle, from supporting RSMs during the bid phase through all internal/external changes, product delivery, and final invoice closure - Receive, review, and accurately enter customer purchase orders and change orders; provide timely status updates from Operations to customers - Coordinate with Production Control to obtain lead times, minimum order quantities, and other essential information prior to order acceptance - Negotiate expedite fees when applicable - Serve as the primary point of contact, ensuring clear and timely communication between customers, RSMs, and internal teams; support prompt resolution of customer concerns while balancing business objectives - Process Requests for Information, Quotations, and Proposals, collaborating with customers, RSMs, and internal stakeholders; submit bid proposals and, when required, support negotiations on pricing, lead time, and program requirements - Assist RSMs with contract review, aerospace-specific requirements, and preparation for negotiations - Maintain accurate customer records, including contacts, meeting notes, program details, product usage, and historical data - Document bid status and results in the designated database system - Participate actively in company and program meetings as required - Collaborate with cross-functional teams—Operations, Quality, Engineering, Program Management, Production Control, Finance—to ensure compliance with aerospace requirements, certifications, delivery schedules, and customer expectations - Perform administrative tasks accurately and within required deadlines - Other essential duties may be assigned Required Qualifications: - Bachelor's degree preferred; high school diploma required - Minimum 1 year of customer service experience - Excellent written and verbal communication skills - Strong attention to detail and problem-solving abilities - Competent math skills to support bid, pricing, and order-entry accuracy - Ability to quickly learn make-to-order product lines and aerospace customer specifications - Ability to become proficient with SAP ERP software - Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) Preferred Qualifications: - Experience within the aerospace industry - Familiarity with AS9100 requirements - Knowledge of composite materials - Knowledge of aerospace manufacturing processes - Knowledge of customer portals (e.g., Boeing, Collins, Gulfstream, Textron) Required Skills: Customer Service, SAP ERP, MS Office, Mathematics, Aerospace Industry Knowledge, AS9100 Requirements, Composite Materials Knowledge, Aerospace Manufacturing Processes, Customer Portals Boeing, Customer Portals Collins, Customer Portals Gulfstream, Customer Portals Textron