Customer Experience Specialist (Firearms)

Summary: The Exchange is a retail organization focused on providing exceptional customer service in the firearms and sporting goods departments. As a Customer Experience Specialist, you will ensure an extraordinary shopping experience by assisting customers, maintaining product knowledge, and managing inventory effectively. Responsibilities: - Greet every customer with eye contact and smile in your authentic way - Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them - Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer - Ensure customers have an extraordinary experience while shopping - Complete transactions accurately and efficiently while engaging customers in appropriate conversation - Provides high level of customer satisfaction through excellent service - Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution - Keeps their needs foremost and creates a welcoming environment - Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions - Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance - Provides specialty product knowledge and superior sales skills to serve the customer - Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience - Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales - Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.) - Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty - Performs other duties as assigned Required Qualifications: - Understanding of ATF laws and regulations - Able to learn and adapt to current technology needs - Able to think quickly on the spot to answer customer questions - Able to take initiative - Able to share brand knowledge - Excellent attention to detail - Willing to cross-train and work in other areas of the store, as needed - Must possess a welcoming and helpful attitude toward customers and other team members - Excellent communication skills - Basic computer skills - Completion of high school or the equivalent - Retail experience - Demonstrated willingness and potential for additional responsibility - CANDIDATES MUST BE AT LEAST 21 TO BE CONSIDERED FOR THIS POSITION - ALL APPLICANTS TENTATIVELY SELECTED FOR THIS POSITION WILL BE REQUIRED TO SUBMIT TO URINALYSIS TO SCREEN FOR ILLEGAL DRUG USE (INCLUDING MARIJUANA) PRIOR TO APPOINTMENT AS WELL AS RANDOM DRUG SCREENINGS - APPLICANT MUST BE AT LEAST 21 YEARS OF AGE AND IS SUBJECT TO RANDOM URINALYSIS - NEEDS TO HAVE AVAILABILITY OF 0800-1830 - NEEDS TO BE FRIENDLY AND WILLING TO SELL Preferred Qualifications: - Previous experience with Inventory Control procedures - Prior knowledge and experience with firearms - 12 months Retail experience Required Skills: Firearms Knowledge, Inventory Control Procedures, ATF Laws and Regulations, Cash Register Operation, Sales Transactions Benefits: Flexible scheduling, Comprehensive medical, dental, life and disability insurance, Paid time off, Shift differential/holiday pay, A traditional pension and 401K plan to qualifying associates, Access to the base and its facilities, Mass Transit program, Status as an employee of the DoD