Custom Spaces Customer Service Specialist

Summary: The Container Store is the leading specialty retailer of storage and organization products in the United States, and they are seeking a Custom Spaces Customer Service Specialist. This role involves daily communication with customers and various stakeholders to ensure smooth installation processes and resolve any issues that arise. Responsibilities: - Works to ensure the customer’s installation is completed on the initial visit by facilitating communication between customers, stores and installers (employee and third-party) with a focus on the customer experience - Resolves installation issues in a timely manner via phone call and email communication with installers (employee and third-party) and stores - Collaborates with team members and supervisors efficiently and effectively, to assist customers - Utilizes Call Logs/emails to communicate effectively with stakeholders when issues occur prior to or during installation - Collects all pertinent information from callers to create effective and concise incident descriptions - Updates Salesforce in a timely manner and keeps stakeholders informed throughout the process - Adjusts installation orders for changes in price, schedule and designs when applicable - Maintains product knowledge of all custom closets systems and related components - Collects and processes installation fees with customer as needed and maintains confidential/sensitive company and customer information - Provides Certificate of Insurance to involved parties for employee installer markets and facilitates the process for third party markets, based on customer’s building requirements - Maintains awareness of current and upcoming sales promotions - Communicates Installation Survey results to third party contractors Required Qualifications: - High School degree and previous customer service experience REQUIRED, retail experience a plus - Professionally communicates (written and oral), has strong problem solving skills and ability to work with people at all levels both inside and outside the organization - Strong computer skills: proficiency in Outlook, Word and experience with Excel - Able to work scheduled hours and with potential for overtime based on changing business needs - Strong attention to detail and organizational skills, and able to quickly prioritize mission-critical tasks from low priority tasks - Flexible, with a positive attitude and passion for knowledge - Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information - Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing Required Skills: Customer service, Retail experience, Microsoft Outlook, Microsoft Word, Microsoft Excel, Salesforce, Product knowledge of custom closet systems, Strategic decision making Benefits: Competitive health, dental, and vision plans to keep you and your loved ones well., 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., Unique "1equals3" website for easy access to your benefits information and company updates., We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best., Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.