Program Operations Intern

Summary: The Church of Jesus Christ of Latter-day Saints is seeking a Program Operations Intern to support the Program Operations team in managing BYU-Pathway Worldwide religion courses. The intern will assist with data analysis, instructor assignments, and contribute to process improvement efforts across the Online Learning Division. Responsibilities: - Update and maintain daily operational reports - Analyze data and deliver insights to S&I partners supporting BYU-Pathway religion courses - Assist with instructor assignments for each BYU-Pathway block - Support process improvement efforts to increase efficiency and accuracy across program operations - Develop, update, and maintain internal documentation and user-facing resources - Assist with provisioning and access management for online teachers and administrators, including BYU-Pathway user account setup - Draft communications and support scheduling-related messaging to administrators and teachers worldwide, including updates related to instructor assignments, timelines, and key operational milestones - Troubleshoot and resolve system bugs and workflow issues in collaboration with internal and external partners - Participate in team meetings and contribute to ongoing projects and additional assignments, ensuring attention to detail and adherence to deadlines Required Qualifications: - Currently enrolled in or recently graduated (within the past 12 months) from an undergraduate or graduate program, preferably in data analytics, business analytics, computer science, or a related field - Must reside in Utah and be authorized to work in the United States - Proficiency in Microsoft Office, with strong skills in Excel and familiarity with Power BI - Ability to work independently, manage time effectively, and stay self-motivated - Dependable, detail-oriented, and able to meet deadlines - Strong interpersonal skills and ability to collaborate effectively as part of a team - Open to feedback with a willingness to learn and improve Preferred Qualifications: - Experience using automation tools and custom application software to design and build automated workflows and solutions (e.g., Power Automate, Power Apps) - Experience using Canvas or another learning management system (LMS) - Familiarity with user provisioning and access management across systems - Fluency in Spanish or Portuguese Required Skills: Microsoft Excel, Power BI, Power Automate, Power Apps, Canvas LMS, User provisioning, Access management, Data analysis