DMZ Network for NATO Project (L2 Support)

DMZ Network for NATO Project (L2 Support) Location: Bucharest Location: Bucharest, Romania Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of defence and security, aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. In Romania, we are advancing innovation through software engineering, research and development, delivering solutions in key markets in which Thales Group operates. Our engineers design, develop and integrate solutions that impact global industries – from fully operational systems and subsystems for naval warfare and maritime security operations, to air traffic management systems, satellite-based solutions, tactical indoor simulations, identity and biometric technologies and more. Job summary You will provide operational support and for the PAS infrastructure, handling incidents and processing service request. This role focuses on supporting and coaching PAS Level 1 support, delivering engineering-level input into operational improvements, and maintaining up-to-date Standard Operating Procedures (SOPs) to ensure compliance and clarity in daily operations. You will need to deliver proactive and structured support aligned with ITIL processes, focusing on service improvement. Responsibilities: Incident handling and service request processing Corrective maintenance and Performance monitoring Deployment/activation of change packages submitted by L3 Triggering and managing the L1 Creation and management of site collections (web portals). Deployment of SharePoint applications Management of updates and patches Administration of key services such as Managed Metadata, User Profiles and Search Services Tuning Database and performance Check health SharePoint farms ITIL Processes: Event Management - beginner Incident Management – intermediate Service Request Management - beginner Change Management - intermediate Service Level Management - beginner Problem Management - beginner Service Asset & Configuration Management - beginner Required Skills & Experience: IaaS, DMZ, SSI – beginner PAS – intermediate Microsoft SharePoint basics – beginner VMWare basics – intermediate knowledge of Database management (SQL server, Oracle, MySQL) – intermediate knowledge on web hosting (IIS & Apache) – beginner Installation and initial configuration of SharePoint components. – beginner Create and manage site collections. – beginner User access and authorization management (role assignment, SharePoint group management) – beginner Troubleshooting and problem-solving skills. – intermediate Monitoring of system alerts and resolution of minor incidents. – intermediate Monitoring of application (Web hosting & database) usage and storage space. – intermediate Implementation of security and compliance policies (Security patch updates) – intermediate Able to follow technical procedures – intermediate Fluent English Behavioral skills: Clear communication on technical issues (oral and written) Stress management and attention to detail Effective team collaboration Key Deliverables: Tickets fulfilled Maintenance reports Checklists fulfilled Procedure for news issues (unknow issue) Report MCS Certification: ITIL V4 foundation Mobility: Flexibility to travel between France and Belgium No work from home available On-boarding period: 3 months Your careeer at Thales: Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas: Room and attention to personal development. Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solutiom Choose between a technical expertise or a leadership path. Build an international career within a leading Engineering Group. Work for different Thales domains & entities. Your immediate benefits: 24 holiday days a year Benefit Online A good work-life balance which includes flexible working hours A comprehensive compensation and benefit package including medical coverage & life insurance GoFluent & Udemy Subscription Engineering, Technology & Management Academies At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.