Network and Desktop Support I

Provide second level support of user workstations, including installing and troubleshooting software and hardware problems. Handles problems that the Service Desk support team is unable to resolve. Provide first level support of office network systems such as WAN optimization appliances, server, switches and unified communications solution. Recommends system modifications to reduce user problems. Works on approved projects for the Infrastructure group. High school diploma or equivalent.1-3 years’ experience as a Desktop and Network Analyst or Administrator experience with Windows Server environments, Windows Professional workstation environments, Active Directory environments and LAN/WAN networking environments. ServiceNow experience a plus.Associate’s or Bachelor’s degree in Information Systems or related field preferred.Experience with Microsoft Office Suite of products, e.g., Word, Excel, PowerPoint etc.)Windows Server operating systemsExperience in LAN/ WAN networking environmentsWindows workstation operating systems.A valid driver’s license with acceptable violation history may be required.Preferred Qualifications:MCP certificationMCSA certificationMCSE certificationN+ certificationCCIEA+ certification or any combination