IT Operations Intern

IT Operations Intern Location: Netherlands-Amsterdam About the Hiring Team Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations. What the Role Entails Position Overview We are looking for a passionate and talentedIT Internto join Tencent’s Europe IT Center in Amsterdam. You will work closely with our IT Operations and Infra support teams to explore how AI can transform IT workflows, automate processes, and enhance user support efficiency through intelligent tools and chatbots. Responsibilities Execute day-to-day IT infrastructure and IT system operations, providing high-quality user tech support to identify real-world pain points and operational gaps. Support the design and documentation of IT operational workflows, identifying opportunities for AI and automation improvement. Participate in the development of internalAI-powered IT Chatbots, including data integration, API creation, and backend logic implementation. Assist in creating automation scripts and tools to improve operational efficiency and reduce repetitive manual tasks. Collaborate with IT engineers to prototype and deploy automation or AI-based solutions in real business scenarios. Conduct testing, troubleshooting, and optimization for AI models or automation tools. Help maintain internal knowledge bases and build intelligent FAQ/self-service systems. Prepare technical documentation, including system diagrams, APIs, and workflow descriptions. Who We Look For You speak fluentEnglishandMandarin You are aBachelor’s or Master’s studentinComputer Science, Artificial Intelligence, Information Systems, or related disciplines. You havestrong programming skills, preferably inPython, JavaScript, or Node.js. You haveexperience or interestin building and usingAPIs, automation frameworks, or chatbot platforms(e.g., OpenAI API, LangChain, RPA tools). You are familiar with IT service workflows, ticketing systems, or process automation concepts. You are a quick learner, detail-oriented, and capable of working independently in a fast-paced environment. You are available for aminimum of 6 months and a maximum of 12 months. You can commit to5 days working from our office in Amsterdam. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.