IT & SECURITY MANAGER

Teifi Digital, a Shopify Plus Platinum partner, excels in resolving complex e-commerce challenges. We focus on integrating large catalogs, sophisticated data frameworks, and legacy systems into seamless unified commerce and B2B solutions, delivering unparalleled customer experiences. Our skill in deploying Shopify Plus caters to top-tier merchants in manufacturing, parts, distribution, retail, and B2B, ensuring minimal technical debt and maximized e-commerce revenue.

Role Overview

We’re hiring an IT & Security Manager to own and scale the internal technology, security, and compliance function at Teifi. This role is ideal for someone who thrives in high-autonomy environments and wants to move beyond traditional IT support into strategic operational ownership.

You will be the primary owner of Teifi’s internal IT ecosystem- responsible for the reliability, security, scalability, and operational maturity of our devices, SaaS stack, identity systems, AI tooling, and compliance programs. You will partner cross-functionally with leaders across the business to improve workflows, strengthen security posture, modernize tooling, and create a seamless employee technology experience from onboarding to offboarding.

This is a highly hands-on role for someone who enjoys building systems, driving process improvements, solving ambiguous problems independently, and taking full accountability for outcomes. You won’t just maintain infrastructure, you’ll continuously improve how the company operates through technology, automation, and security best practices.

Key Responsibilities

Own & Scale Internal IT Operations

• Serve as the primary owner of Teifi’s internal IT environment, ensuring systems, devices, and tools operate securely, efficiently, and reliably.
• Build scalable IT processes and standards that support a fast-growing, distributed organization.
• Identify operational inefficiencies and proactively implement technology solutions that improve productivity and reduce friction across teams.
• Act as a trusted partner to leadership and department stakeholders, translating business needs into practical technical solutions.

Lead Device & Hardware Lifecycle Management

• Own the end-to-end lifecycle of all company hardware including procurement, configuration, deployment, maintenance, recovery, and retirement.
• Administer and continuously improve our Apple device management ecosystem using MDM tooling and Apple Business Manager.
• Maintain a highly accurate asset management program, including device ownership, condition tracking, lease/purchase status, and inventory forecasting.
• Ensure every employee has a fully configured, secure, and productive setup on Day 1.
• Drive process improvements that reduce onboarding time, improve inventory visibility, and strengthen device security standards.

Own Security & Compliance Operations

• Act as the operational owner of Teifi’s SOC 2 compliance program, partnering with internal stakeholders and external auditors to maintain audit readiness year-round.
• Own and improve compliance workflows through platforms such as Vanta, including evidence collection, policy maintenance, control monitoring, and remediation tracking.
• Continuously strengthen Teifi’s security posture across endpoint security, identity management, access controls, secrets management, and vendor risk.
• Investigate, triage, and remediate vulnerabilities surfaced through endpoint monitoring, compliance tooling, and internal audits.
• Develop, document, and enforce scalable security standards, operational policies, and incident response procedures.
• Drive a culture of security awareness and operational accountability across the organization.

Own Identity & Access Management

• Administer and optimize the company’s core business systems including Google Workspace, Slack, Notion, Keeper, networking infrastructure, MDM tooling.
• Own user provisioning and deprovisioning workflows across all systems and applications.
• Maintain least-privilege access standards and conduct regular access audits to ensure compliance and security best practices.
• Improve and automate identity and access management workflows to reduce operational overhead and risk exposure.
• Maintain accurate documentation of administrative access, permissions, integrations, and system ownership.

Manage SaaS Systems & Vendor Operations

• Own Teifi’s SaaS ecosystem, including software inventory management, licensing, renewals, vendor relationships, and cost optimization.
• Build visibility into SaaS utilization, cost-per-employee, and tool adoption across the business.
• Identify opportunities to consolidate systems, reduce spend, eliminate unused licenses, and improve operational efficiency.
• Partner with department leaders to evaluate, implement, and operationalize new business tools and systems.
• Lead implementation and rollout of new internal technologies, ensuring strong adoption and documentation.

Own AI Tool Governance & Enablement

• Administer Teifi’s AI and LLM tooling ecosystem, including Claude, embedded AI products, and future AI platforms adopted by the company.
• Develop and enforce governance standards for AI usage, vendor approvals, data handling, retention settings, and acceptable use.
• Maintain an inventory of AI vendors, agreements, licensing structures, and associated compliance requirements.
• Partner with teams to evaluate new AI tools and workflows while balancing innovation, security, and operational risk.
• Identify opportunities to leverage AI and automation to improve internal operations and employee productivity.

Lead Onboarding & Offboarding Operations

• Own and continuously improve the employee onboarding and offboarding experience from an IT and security perspective.
• Ensure onboarding workflows are efficient, secure, documented, and highly organized across hardware, software, permissions, and training.
• Partner closely with People Operations and hiring managers to deliver a seamless employee experience.
• Ensure clean, timely, and auditable offboarding processes including device recovery, access revocation, and documentation completion.

Deliver Exceptional Internal Support

• Serve as the primary escalation point for internal IT support and operational issues.
• Build a high-quality, service-oriented support experience focused on responsiveness, ownership, communication, and problem resolution.
• Improve helpdesk operations, ticket workflows, documentation standards, and self-service resources.
• Create clear SOPs, troubleshooting guides, and operational documentation that reduce repeat issues and improve team enablement.

Qualification s

• 2–4 years in IT operations, security operations, or a similar hands-on technical role, with at least some experience as the primary owner of a system or program (not purely tier-1 support).

• Hands-on experience administering a macOS fleet through an MDM (Mosyle)

• Comfort with security and compliance tooling, and a working understanding of SOC 2

• Strong written communication

• Excellent problem-solving instincts and the ability to work independently with ambiguous problems.

• Experience with Apple Business Manager and modern EDR tooling.

• Practitioner-side experience with a SOC 2 audit.

• Familiarity administering AI/LLM tools (Claude or similar) at an organization level, including data-handling and license governance.

• Background in a digital agency, tech startup, or other fast-paced environment.

• Strong documentation skills using a modern knowledge platform (e.g., Notion).

• Light scripting or automation skills (Python, or low-code tools).

Benefits & Perks

• Ongoing professional development through training programs, certifications, and peer mentorship
• Hybrid work model depending on role, with a Granville Island office and free on-site parking
• Flexibility in work hours designed to accommodate appointments and personal responsibilities
• Comprehensive health and dental coverage in Canada, plus a health spending account
• Paid office closure between Christmas and New Year’s
• Regular team culture events, stocked office snacks, and a dog friendly workplace
• Performance based bonus opportunities for full-time employees

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We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.