Order Management Specialist

companyDescription Salary: $62,500–$72,500 (based on experience) + performance bonuses Schedule: Monday to Friday | 8:00 AM – 5:00 PM Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 13+ distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day. jobDescription This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment. Key Responsabilities Processing and managing customer orders (phone, email, online systems) Answering product availability questions and proposing alternatives as needed Following up on open orders and resolving issues proactively Taking ownership of requests from start to resolution Collaborating across departments to improve service flow and processes A Day in the Life Handling dealer calls and inquiries (approximately 20% of the day) Processing orders and managing requests in internal systems Responding to email inquiries Coordinating with internal teams to resolve delivery or order issues Troubleshooting and resolving problems efficiently qualifications Qualifications & Skills Bilingual (French & English) to support North American teams and clients Post-secondary education or 3+ years’ experience in landscaping or manufacturing 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role Excellent communication, problem-solving, and multitasking skills Proven ability to manage customer conflict with positive outcomes White‑glove, customer-first mindset with strong ownership and follow-through Comfortable in a fast-paced, team-oriented environment Technical Requirements Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc. Familiarity with CRM software is considered an asset Overall strong computer proficiency Proficiency with Microsoft Office (Excel and Word) additionalInformation Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including: Group insurance and RRSP with employer contribution 24/7 telemedicine and Employee Assistance Program Training and career development opportunities Performance-based bonuses Employee recognition programs Product discounts and workplace perks (snacks, events, free parking)