Field Quality Associate

Summary: Team Quality Services has been a leader in quality-related services across North America for over 25 years, primarily serving the automotive sector. The Field Quality Associate plays a critical role in ensuring quality and reliability for customers by acting as a liaison between service locations and suppliers, while driving continuous improvement initiatives and resolving quality-related issues. Responsibilities: - Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters - Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow - Collaborate with cross-functional teams to establish and implement supplier quality performance objectives - Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions - Rapidly identify, isolate, communicate and resolve quality issues - Conduct root cause analysis of customer quality issues - Understand service location processes and its effect on customers’ parts - Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices - Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance - Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations - Identify leads and generate new business opportunities for the Company - Document and update notes, audits, issues, contacts, parts, and supplier information in software systems - Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA) - Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices - Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status - Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems - Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone - Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving - Demonstrate a proven track record of driving supplier quality improvements and cost reductions - Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions - Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company - Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously - Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing - Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.) - Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required - Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events - Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines - Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws - Other duties as assigned Required Qualifications: - High school diploma or GED - Must be and remain eligible to be issued a passport for any required international travel/training - Valid driver's license Preferred Qualifications: - Bachelor's degree in engineering or a manufacturing-related field - Experience in automotive manufacturing or supplier quality assurance Required Skills: Quality Management Systems, Automotive Manufacturing Experience, Root Cause Analysis Important Skills: Data Analysis, Blueprint Interpretation Nice-to-Have Skills: Customer Service Skills, Technical Support, Communication Skills, Problem Solving Skills, Leadership Skills Benefits: Full benefits (Medical, Dental and Vision Insurance, Paid Time Off, 401k w/match, and more!)