Field Service Technician-Network

Summary: TDS Telecommunications LLC is dedicated to connecting people through cutting-edge fiber internet technology. As a Field Service Technician-Network, you will be responsible for installing, troubleshooting, repairing, and maintaining telecommunications products and equipment while providing excellent customer service and identifying sales opportunities. Responsibilities: - Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers - Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless) - Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable - Locates cable and fiber in response to customer requests and/or construction needs - Pole climbing and operating construction equipment is required - Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged - Keeps orderly log of all locate requests in our exchange area - Performs cable fault acceptance tests on newly constructed facilities - Provides troubleshooting support techniques and corrections - Responds to “trouble” dispatches - Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.) - Provides excellent customer service - Proactively educates and sells TDS products and services to customers - Performs project management of the installation of systems and performs related functions as requested by supervisor Required Qualifications: - 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge - 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training - Must have and maintain a valid driver's license - Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs Preferred Qualifications: - Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer - Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed - Upon hire, must successfully pass all components of the Safety Course curriculum. Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs - Strong technical understanding of fiber and copper plant installation and troubleshooting - Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video - Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs - Ability to work and make decisions independently with little or no supervision - Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers - Proven organizational skills and ability to multi-task - Ability to operate vehicles with manual transmissions Required Skills: Telecommunications, Fiber Optic Splicing, Copper Cable Splicing, Network Equipment Installation, Key Systems, PBX, Centrex Systems, Fiber Optic Transmission, Video/CATV/DBS Installation, T-1s, ISPs, DSL, ISDN, Testing and Certifying Loops, Computer Applications, MS Outlook, MS Word, MS Excel, MS Explorer, Cable Locating, Battery Maintenance, Vehicle Operation - Manual Transmission, Sales Benefits: Medical Coverage, Dental Coverage, Vision Coverage, Life Insurance, 401(k) Plan, Generous Vacation & Paid Sick Leave, Seven Paid National Holidays & One Floating Holiday, Paid Parental Leave (6 weeks after 12 months of employment), Adoption & Surrogacy Assistance, Employee Assistance & Wellness Programs, Short-Term & Long-Term Disability, TDS Service Discounts, Education Assistance, Paid Volunteer Time, Associates scheduled to work 20 or more hours per week have access to:, Associates working 30 or more hours per week additionally have access to: