Manager, Instructional Technology Development

Manager, Instructional Technology Development Location: Toronto, Ontario Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Human Resources Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Department Overview: Learning and Development (L&D) is responsible for the strategic direction and establishment of learning and development solutions to build capabilities for leaders and employees consistent with TD's business objectives and talent strategy. Job Description Summary The Manager of Instructional Technology Development is a critical role within the L&D function that leads a high performing team of L&D designers and developers across multiple geographical locations and work arrangements.  The Manager of Instructional Technology Development is an expert in their field who stays on top of emerging learning technology trends and will be expected to demonstrate this expertise to help influence the learning technology roadmap. Job Description: KEY ACCOUNTABILITIES CUSTOMER • Coach and manage a team of expert Developers across multiple geographical locations to deliver timely, high quality, consistent, creative, leading edge learning solutions that positively impact business and TD metrics • Collaborate and consult with Learning Solutions Architect partners to make the best decisions on resourcing prioritized projects • Participate and partner with peers in the Design team to ensure projects are scoped, prioritized and resourced appropriately across teams; ensure optimal deployment of development resources to meet the needs of the businesses / initiatives being supported • Consistently build development expertise and learning consulting capability within the team to enable a centre of expertise that are viewed as critical partners who add value and deliver results • Be a champion of innovative thinking; demonstrating a commitment to continuous improvement with a focus of delivering value to the customer faster SHAREHOLDER • Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale • Manage development budget and development software vendors, including management of annual renewal process with vendors and license management • Provide deep subject matter expertise in learning design and development, learning consulting and program evaluation & measurement, including knowledge of external best practices and emerging trends • Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise • Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Management, etc. • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary • Anticipate emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite • Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank policies and procedures • Contribute to the development of business segment and/or enterprise functional strategic priorities TEAM • Responsible for management of the overall team providing leadership, guidance, coaching and upskilling support • Develops annual and/or long-term plans for own area and influences plans well beyond area managed • Grow team expertise to align with business / enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered • Lead a high performing team; provide on-going feedback, coach and develop all team members • Manage employees in compliance with all human resources policies, procedures and guidelines of conduct • Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams • Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives • Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH • Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas • Act as a technical expert and influence learning technology and AI tools/features roadmap • Has previously led cross-functional teams or projects with significant resource requirements, risk and / or complexity • Ability to independently manage multiple resources across diverse functional programs • Problem solver and ability to lead others to solve complex problems; leads efforts or partners with others to develop new solutions • Can clearly communicate difficult concepts; convert information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders EXPERIENCE & EDUCATION Undergraduate degree is required Post graduate education in Adult Learning & Development or Instructional Design is preferred Certification in Instructional Design/Instructional Technology/Human Performance Technology is an asset Experience with Accessible Design following the Web Content Accessibility Guidelines (WCAG) is preferred Experience with Learning Management Systems, Articulate Suite, Adobe Creative Suite, MS Office Suite is preferred 7+ years related experience Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet