Copilot Value Realization SME – Measurement & Scaling

Copilot Value Realization SME – Measurement & Scaling Location: Toronto, Ontario Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $81,600 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Position Overview The Copilot Activation team is seeking a Value Realization SME to ensure Copilot adoption translates into measurable and sustainable business outcomes. This role focuses on defining value, tracking impact, and enabling repeatability and scaling of Copilot-enabled workflows across Finance. The role partners closely with POD teams and stakeholders to quantify outcomes and support enterprise scaling decisions. Key Responsibilities Value Measurement & Analytics Define KPIs such as time saved, cycle time, and quality improvements Establish pre- and post-engagement baselines Track and report on value realization across engagements Adoption & Sustainment Tracking Monitor adoption signals before, during, and after POD engagement Track sustained usage and identify drop-off risks Provide recommendations to improve sustainment Insight & Storytelling Develop executive-ready value narratives and case studies Translate data into actionable insights Support ROI and investment discussions Scaling & Asset Development Build dashboards, scorecards, and repeatable measurement frameworks Identify scalable use cases Enable self-service reporting for business teams Build and maintain reusable enablement assets (FAQs, demos, how-tos) Test and validate Copilot scenarios across tools (Outlook, Teams, Excel, Word) to inform guidance and measurement Support knowledge base and community content to drive discoverability and adoption Partner with IT and Copilot platform teams to incorporate tooling insights, telemetry considerations, and governance requirements Support enterprise scaling efforts by packaging repeatable playbooks and assets beyond individual engagements Enable self-service learning for teams post-POD exit through documented workflows, office hours, and curated resources Success Measures Clear, quantified value outcomes for each POD engagement Increased sustained Copilot usage Availability of standardized reporting and dashboards Number of repeatable use cases scaled Quality of executive reporting and insights Qualifications Education and Experience Undergraduate degree 3+ years in Finance, Analytics, or Transformation Experience in performance measurement and KPI design Technical Skills Strong data analysis skills Experience with BI tools such as Power BI Familiarity with Copilot or AI-driven workflows Capabilities Structured thinker with strong attention to detail Ability to connect data to business outcomes Strong communication and storytelling skills Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet