TCC Wireless - MI Saginaw & Old Bridge - RSR - PT - T-Mobile

Summary: TCC Wireless, a T-Mobile Premium Retailer, is seeking a Retail Sales Representative to connect customers with the T-Mobile brand. The role involves providing exceptional customer service, driving sales, and maintaining store operations in a fast-paced environment. Responsibilities: - Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs - Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics - Builds relationships with TCC Wireless employees and customers across all channels of the business - Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards - Ensures compliance with all company policies and procedures - Maintains store appearance, back room, restrooms and individual work area according to the retail store standards - Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades - RSLREP is responsible for achieving assigned performance metrics Required Qualifications: - High School Diploma or GED - Minimum 6 months experience in retail and/or sales with a strong customer focus - Legally authorized to work in the United States - Ability to work nights, weekends, and holidays in a retail environment - Professional, energetic, honest, patient and empathetic - Ability to problem solve, analyze results, plan for the future, and make good decisions - Excellent written, verbal and interpersonal communications skills - Reliable transportation - Must be able to stand for long periods of time on the sales floor - Must be able to move and/or lift up to 25 pounds Required Skills: Retail Sales, Cash Handling, Inventory Management, Sales Metrics Achievement, Patience Benefits: Medical, dental and vision, 401k match, Phone service discounts, Development and growth opportunities