JM Wireless - ND 25th St -RSM-Metro by T-Mobile

Summary: TCC Wireless (T-Mobile) is seeking a Retail Sales Manager to lead a dynamic team in the wireless technology sector. The role involves driving sales, developing team members, and ensuring operational excellence while fostering a customer-first approach. Responsibilities: - Recruit, hire, and train top-tier sales talent - Foster a high-performance culture through motivation, coaching, and regular feedback - Conduct employee performance evaluations and guide team development - Manage staff scheduling and ensure adequate coverage during peak hours - Drive store sales and achieve or exceed performance goals - Championing a customer-first approach, ensuring satisfaction and loyalty - Acquire and maintain customers - Empower team members to deliver personalized solutions and close sales - Conduct weekly staff meetings and setup sales goal expectations - Model and support effective upselling, cross-selling, and account activation strategies - Oversee day-to-day operations including merchandising, inventory, and store appearance - Ensure all company policies and operational procedures are followed consistently - Manage cash handling and POS transactions with accuracy - Track and analyze store performance metrics to identify areas for improvement - Execute visual merchandising standards to maximize sales and make sure the store is brand ready Required Qualifications: - Any combination of education and experience providing the necessary skills and knowledge is acceptable - Associate or bachelor's degree with course work in business, accounting, marketing or management - 1-2 years' experience in retail sales management (wireless industry preferred) - Proven ability to meet or exceed sales goals - Availability to work a flexible schedule, including evenings, weekends, and holidays - Reliable Transportation - Strong leadership and team-building skills - Excellent interpersonal and communication abilities - Strategic thinker with strong analytical and problem-solving skills - Deep understanding of wireless products, plans, and trends - Adaptable to changing priorities and a fast-paced environment - Ability to stand for long periods of time - Ability to lift objects weighing up to 40lbs - Full Time (45 hours) availability Preferred Qualifications: - 1-2 years' experience in retail sales management (wireless industry preferred) Required Skills: Retail sales management, Wireless products knowledge, Sales goal achievement, Cash handling, Point of Sale (POS) transactions, Merchandising, Inventory management, Analytical thinking Benefits: Competitive base salary with uncapped commission potential, Medical, dental, Vision, Life Insurance and 401K with match for FT employees, Supplemental insurance available, Career advancement opportunities within a growing company, Ongoing training and professional development