Tailwind Group→
Resident Services Manager
Entry LevelOn-site
Location
Norman, OK
Salary
$40k–$48k/yr
Experience
Not specified
Posted
6 days ago
Skills
property managementfair housing lawstenant/landlord rightsreal estate principlesmicrosoft excelmicrosoft wordmicrosoft powerpointmicrosoft outlookentrata software
Job Description
Summary: Tailwind Group is a leading owner and manager of off-campus student housing, dedicated to fostering a positive workplace culture. The Resident Services Manager is responsible for overseeing property operations and ensuring excellent customer service to residents, which is vital for maintaining the property's reputation.
Responsibilities:
- Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns
- Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property
- Maintain complete and accurate community files and records in Entrata
- Coordinate the collection and documentation of all required fees from current and future residents
- Assist in the development and implementation of marketing campaigns and special events
- Represent the organization at local housing fairs and other various events
- Provide updates and monitor the community website and social media pages
- Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization
- Assist with annual unit turnover and help execute move-in/move-out procedures
Required Qualifications:
- Bachelor's Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing
- Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously
- Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles
- Possess strong administrative, organization, and communication skills
- Demonstrate a high level of integrity and professionalism
- Ability to have a positive and innovative approach to problem-solving
- Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook
Preferred Qualifications:
- Experience with Entrata software
Required Skills: Property management, Fair Housing laws, Tenant/Landlord rights, Real estate principles, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Entrata software
Benefits: Medical, Dental, & Vision Insurance for employees and their families, Vacation and Sick Time + 12 Paid Holidays, 401(k) with company matching, On-the-job training and career development, Paid Parental Leave
Benefits
Medical, Dental, & Vision Insurance for employees and their families
Vacation and Sick Time + 12 Paid Holidays
401(k) with company matching
On-the-job training and career development
Paid Parental Leave