Resident Services Manager

Summary: Tailwind Group is a leading owner and manager of off-campus student housing, dedicated to fostering a positive workplace culture. The Resident Services Manager is responsible for overseeing property operations and ensuring excellent customer service to residents, which is vital for maintaining the property's reputation. Responsibilities: - Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns - Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property - Maintain complete and accurate community files and records in Entrata - Coordinate the collection and documentation of all required fees from current and future residents - Assist in the development and implementation of marketing campaigns and special events - Represent the organization at local housing fairs and other various events - Provide updates and monitor the community website and social media pages - Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization - Assist with annual unit turnover and help execute move-in/move-out procedures Required Qualifications: - Bachelor's Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing - Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously - Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles - Possess strong administrative, organization, and communication skills - Demonstrate a high level of integrity and professionalism - Ability to have a positive and innovative approach to problem-solving - Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook Preferred Qualifications: - Experience with Entrata software Required Skills: Property management, Fair Housing laws, Tenant/Landlord rights, Real estate principles, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Entrata software Benefits: Medical, Dental, & Vision Insurance for employees and their families, Vacation and Sick Time + 12 Paid Holidays, 401(k) with company matching, On-the-job training and career development, Paid Parental Leave