Technician, Field Service - Regional (Deland, FL)

Summary: Sysmex America, Inc. is a global leader in innovative diagnostic equipment and information-management systems. They are seeking a Regional Field Service Technician who will undergo extensive training to support Sysmex product lines and eventually transition into a Service Engineer position. The role involves traveling throughout the U.S. for training and service support, ensuring high-quality customer service and technical resolution. Responsibilities: - Successfully complete all training to perform the duties of a Field Service Technician (FST) - During training program, travel within their service districts to work with a mentor or assist with service-related tasks - Upon successful completion of the training program, provide service support in their respective service districts - Travel during the training period may be up to 50% within the United States - Accept an SE or related position after the successful completion of program - Demonstrate the ability to perform the following duties and responsibilities after training - Install, maintain, and repair Sysmex instruments and systems, including: Identifying and analyzing instrument problems - Repairing to meet specifications - Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies - Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes - Monitor and respond to communication devices during all scheduled times - Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records - Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates - Support and provide ownership of technical issues at existing customer sites - Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base - Miscellaneous duties include: Maintain expenses within guidelines - Maintain high level of customer account management and organization skills - Maintain control of parts inventory and all company property - Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service - Promote effective, positive, and productive communication and teamwork between all Sysmex personnel - Other duties as assigned Required Qualifications: - Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces - A valid driver's license or ability to obtain one, within 90 days - Must be willing to relocate to any of our service districts throughout the U.S - General computer knowledge in a Windows environment is required - Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems - Outstanding listening skills, patience and understanding - Demonstrated presentation and influence skills - Team orientation; demonstrated facilitation skills - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization - Ability to maintain a high energy level and positive attitude - Excellent command of English, both verbal and written Preferred Qualifications: - Bachelor's degree preferred - Completion of Sysmex-certified instrument training - Basic knowledge of LIS systems and interfacing principles desirable - Second language desirable (Spanish, French or Portuguese) Required Skills: Biomedical Engineering, Electronics, Clinical Laboratory Science, Sysmex-certified instrument training, Windows environment, LIS systems, Interfacing principles, Technical explanation, Patience, Influence, Stress management, Spanish, French, Portuguese, English communication, Listening Benefits: Health care plan (medical, vision, and dental insurance), Annual incentive bonus, Paid time off, Parental leave, Bereavement leave, 401(K) for all eligible employees