IT Operations Associate

Summary: Sweetgreen is seeking an IT Operations Associate to join our Technology Platform Operations Team — helping build and operate the platform services that keep our corporate, store, and enterprise technology secure, reliable, and increasingly self-service. This role supports the day-to-day operations of corporate IT systems and contributes to the team's platform transformation towards automated, AI-powered delivery. Responsibilities: - Manage and coordinate User Identity & Access management across SaaS applications via Entra ID - Onboard applications into SSO and manage dynamic group rules - Support access reviews and ensure compliance with security policies - Create, develop and implement a schedule for continuous patch management for corporate devices - Conduct tech onboarding sessions for new corporate joiners - Manage corporate hardware lifecycle: provisioning, inventory, and decommissioning - Administer legal holds and documentation retention processes - Automate manual processes wherever possible through scripting (TypeScript, PowerShell, Bash, Ansible) and workflow platforms (Workato) - Build and maintain AI-powered support workflows to reduce ticket volume and improve resolution times - Contribute to self-service tooling for common IT requests (password resets, access provisioning, device setup) - Partner with engineering teams to maintain infrastructure as code (IaC) standards for IT and identity services - Support store technology operations, including device provisioning and network connectivity troubleshooting - Contribute to New Retail Opening (NRO) automation workflows for device and network setup - Assist with store health monitoring and proactive issue identification - Document Standard Operating Procedures (SOPs) and maintain Knowledge Base articles - Create and maintain operational runbooks for common support scenarios - Contribute to incident postmortem documentation and learning capture Required Qualifications: - Manage and coordinate User Identity & Access management across SaaS applications via Entra ID - Onboard applications into SSO and manage dynamic group rules - Support access reviews and ensure compliance with security policies - Create, develop and implement a schedule for continuous patch management for corporate devices - Conduct tech onboarding sessions for new corporate joiners - Manage corporate hardware lifecycle: provisioning, inventory, and decommissioning - Administer legal holds and documentation retention processes - Automate manual processes wherever possible through scripting (TypeScript, PowerShell, Bash, Ansible) and workflow platforms (Workato) - Build and maintain AI-powered support workflows to reduce ticket volume and improve resolution times - Contribute to self-service tooling for common IT requests (password resets, access provisioning, device setup) - Partner with engineering teams to maintain infrastructure as code (IaC) standards for IT and identity services - Support store technology operations, including device provisioning and network connectivity troubleshooting - Contribute to New Retail Opening (NRO) automation workflows for device and network setup - Assist with store health monitoring and proactive issue identification - Document Standard Operating Procedures (SOPs) and maintain Knowledge Base articles - Create and maintain operational runbooks for common support scenarios - Contribute to incident postmortem documentation and learning capture Required Skills: Identity, Access Management, Microsoft Entra ID, Google Workspace, Microsoft Intune, ServiceNow, IT Service Management, Configuration Management Database, Windows laptop management, Mac laptop management, Google Meet, Chrome meeting room devices, AI automation tooling, Workato, Scripting, TypeScript, PowerShell, Bash, Ansible, Infrastructure as Code Benefits: Three different medical plans to suit your and your family's needs, Dental and Vision insurance, Flexible PTO plan, 401k program, Employee HSA and FSA, Complimentary greens, A collaborative team of people who live our core values and have your back, A clear career path with opportunities for development, both personally and professionally, Free sweetgreen swag