Customer Service Specialist

Summary: SurfacePrep is North America’s leading provider of surface enhancement solutions, and they are seeking a detail-oriented Customer Service Specialist to join their team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support for industrial and commercial clients. Responsibilities: - Serve as the primary point of contact for customer inquiries via phone, email, and internal systems - Process orders, quotes, and returns accurately and efficiently - Provide product information and support related to our products and services - Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment - Maintain and update customer records in the CRM system - Troubleshoot and resolve customer issues with professionalism and urgency - Support the sales team with orders and customer follow-ups - Uphold company standards for service quality and responsiveness - Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service Required Qualifications: - High school diploma or equivalent; associate or bachelor's degree preferred - Previous experience in customer service, preferably in a distribution or industrial setting - Strong communication and interpersonal skills - Proficiency in Microsoft Office and CRM systems - Ability to work independently and collaboratively in an office environment - Attention to detail and strong organizational skills - Technical aptitude or willingness to learn product specifications - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at a time Preferred Qualifications: - associate or bachelor's degree Required Skills: Order Processing, CRM Systems, Microsoft Office, Product Knowledge Benefits: Medical, Dental, and Vision Insurance., 401(k) Plan., Paid Time Off., Paid Holidays., Company Paid Life Insurance., Company Paid Short-Term Disability., Company Paid Long-Term Disability., Employee Assistance Program.