Operation Analyst

OPERATION ANALYST Contractor - Intellipro · Location: Hybrid TX Office, Houston, TX, US About Sungrow: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power. Position Summary We are seeking a detail-oriented and proactive Logistics Analyst to support daily outbound logistics operations, inventory warehouse transfers, and freight invoice management. This role is critical in ensuring on-time deliveries, maintaining accurate shipment documentation, coordinating with cross-functional teams, and resolving transportation issues efficiently. The ideal candidate will possess strong analytical skills, excellent communication abilities, and experience working with transportation carriers, warehouse operations. 1. Outbound Shipment Management  • Manage and oversee all outbound shipments to ensure timely and accurate deliveries. • Send daily shipment notification emails to customers, including tracking numbers, estimated delivery dates, and Bills of Lading (BOLs). • Monitor shipment tracking proactively and ensure all deliveries arrive on time. • Obtain Proof of Delivery (POD) documents from trucking carriers within 48 hours of delivery completion and upload to Airtable for tracking, reporting, and audit purposes. • Investigate and resolve transportation issues including:  • Lost shipments • Missing items • Delivery delays • Tracking discrepancies • Delivery failures within 48 hours of identification. • Coordinate with carriers to manage:  • Damage claims • Address corrections • Delivery rescheduling • Return-to-sender cases • Communicate directly with customers regarding delivery status, shipment issues, pickup confirmations, and corrective actions. • Create Commercial Invoices and Packing Lists (CIPL) for international shipments. • Collaborate with Trade Compliance teams and trucking carriers to ensure timely cross-border shipment clearance. • Coordinate with Sales, SAP team, and customers regarding sales order requests and shipment execution. 2. Inventory Warehouse Transfer Coordination  • Receive and process requests related to inventory warehouse transfers from outbound and inventory teams. • Coordinate with 3PL warehouses to schedule and execute inventory transfers efficiently. • Monitor transfer status and ensure timely completion and system updates. 3. Vendor Freight & Warehouse Invoice Management  • Review and reconcile monthly domestic trucking carrier freight charge reports by the 15th of each month. • Submit vendor freight and warehouse invoices through Airtable for Accounts Payable processing. • Maintain accurate freight cost records and support invoice discrepancy resolution. Qualifications • Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred. • 2+ years of experience in logistics, transportation, supply chain, or warehouse coordination. • Experience working with trucking carriers, 3PL warehouses, and freight operations. • Proficiency in Microsoft Excel and experience with data tracking tools such as Airtable is a plus • Experience with international shipping documentation and cross-border logistics is a plus. • Strong organizational skills with excellent attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Strong communication and problem-solving skills. Preferred Skills • Knowledge of transportation management and freight claims processes. • Understanding of shipping documents including BOL, POD, and CIPL. • Ability to work cross-functionally with Sales, Trade Compliance, Warehouse, and Finance teams. • Customer-focused mindset with strong follow-up skills. Key Performance Indicators (KPIs) • On-time delivery performance • POD retrieval turnaround time • Shipment issue resolution within SLA • Freight invoice processing accuracy • Customer communication responsiveness • Warehouse transfer completion timeliness Department: Supply Chain / Operation Reports To: Operation Team Lead Location: Houston, TX Employment Type: Contractor Sungrow is an equal opportunity employer.  Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.  Thank you for your interest in Sungrow. #LI-YL1