Service Advisor/Sales - Las Cruces

Summary: Martin Tire Company is expanding its operations across El Paso and New Mexico, offering quality automotive repair and preventative maintenance. The Sales/Service Advisor is responsible for selling and promoting all products and services, ensuring customer satisfaction and accurate service recommendations. Responsibilities: - Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques - Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs - Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file - Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements - Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services - Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties - Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers - Track all new returns, core returns and warranty parts for individual customers - Other duties as assigned Required Qualifications: - Must be at least 18 years of age - Professional appearance and proven ability to work in a process driven environment - Possess a current and valid driver's license - Ability to work Monday - Saturday Preferred Qualifications: - Prior experience as a Service Advisor is helpful, but not required Required Skills: Automotive Service Knowledge, Multi-point Vehicle Inspection, Warranty Processing, Sales of Automotive Services, Parts, Customer Service Benefits: Above average pay, Full-time, flexible scheduling if needed, Facility is closed on Sundays, Paid vacation, Paid holidays, Benefits include Medical, Dental, and Vision plans, 401(k) plan