Growth Account Manager

Summary: SumUp is a company dedicated to supporting small business owners by providing easy-to-use financial solutions. The Growth Account Manager serves as an advisor and brand ambassador, mentoring merchants on products, meeting success metrics, and optimizing processes to enhance the merchant experience. Responsibilities: - You serve as an advisor and SumUp brand ambassador to our merchants - Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business - You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace - Consistently meet and exceed success metrics, including revenue and retention - Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products - Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants - Identify opportunities for merchants to consume additional products and services - Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system - You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience - Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance - Help report on any themed merchant issues or opportunities with our products - Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities Required Qualifications: - 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB) - Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment - Curious, patient and persistent to solve issues - Love to help, support, and solve problems for merchants and have a positive work attitude - Focused, reliable self-starter with ability to prioritize effectively - Significant Salesforce experience - specifically with SF case management - Excellent written/verbal communication skills in English, and Spanish is a plus - Organized and keep a cool head even in any potential stressful situations - Able to appropriately manage multiple tasks with varying levels of complexity and priority - Comfortable using a smartphone, tablet and computer - Able to multitask and prioritize responsibilities - A love for small business and merchant success Required Skills: Salesforce case management, Customer success, Sales, Account management, Relationship management, Client services, Empathy, Patience, Multitasking, Prioritization, Bilingual English, Spanish Benefits: 22 days vacation days and 8 sick days plus 11 paid holidays, 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance, FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%), Paid vacation, sick days, and holidays immediately available upon hire, Ongoing access to professional development tools, job training, and industry conferences, Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals, Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.