SumUp→
Growth Account Manager
Entry LevelOn-siteFull-time
Location
Denver, CO
Salary
$45k–$45k/yr
Experience
1–3 years
Posted
4 days ago
Skills
salesforce case managementcustomer successsalesaccount managementrelationship managementclient servicesempathypatiencemultitaskingprioritizationbilingual englishspanish
Job Description
Summary: SumUp is a company dedicated to supporting small business owners by providing easy-to-use financial solutions. The Growth Account Manager serves as an advisor and brand ambassador, mentoring merchants on products, meeting success metrics, and optimizing processes to enhance the merchant experience.
Responsibilities:
- You serve as an advisor and SumUp brand ambassador to our merchants
- Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
- You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
- Consistently meet and exceed success metrics, including revenue and retention
- Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
- Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
- Identify opportunities for merchants to consume additional products and services
- Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
- You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
- Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
- Help report on any themed merchant issues or opportunities with our products
- Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities
Required Qualifications:
- 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
- Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
- Curious, patient and persistent to solve issues
- Love to help, support, and solve problems for merchants and have a positive work attitude
- Focused, reliable self-starter with ability to prioritize effectively
- Significant Salesforce experience - specifically with SF case management
- Excellent written/verbal communication skills in English, and Spanish is a plus
- Organized and keep a cool head even in any potential stressful situations
- Able to appropriately manage multiple tasks with varying levels of complexity and priority
- Comfortable using a smartphone, tablet and computer
- Able to multitask and prioritize responsibilities
- A love for small business and merchant success
Required Skills: Salesforce case management, Customer success, Sales, Account management, Relationship management, Client services, Empathy, Patience, Multitasking, Prioritization, Bilingual English, Spanish
Benefits: 22 days vacation days and 8 sick days plus 11 paid holidays, 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance, FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%), Paid vacation, sick days, and holidays immediately available upon hire, Ongoing access to professional development tools, job training, and industry conferences, Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals, Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.
Benefits
22 days vacation days and 8 sick days plus 11 paid holidays
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.