2nd Shift Outbound Team Leader

Summary: Summit Racing Equipment is the go-to parts source for thousands of gearheads around the globe. The Outbound Team Leader is responsible for coordinating, directing, and motivating employees to ensure efficient order processing and exceptional customer service while supporting all functions of the operation. Responsibilities: - Analyze workload and coordinate staff for efficient, accurate, and safe performance - Ensure consistent execution of procedures and application of company policy - Identify and communicate issues that would negatively impact customer service, safety, teamwork, and/or the profitability of the company - Maintain excellent documentation regarding the strengths, weaknesses, opportunities, and threats that impact the outbound operation. Ensure the integrity of all production and attendance information - Routinely identify and question processes, practices, and business decisions that fail to support the company objectives - Evaluate and analyze opportunities to improve labor, supplies, operating costs, service to the customers, and overall efficiency and quality - Make recommendations through detailed and well thought out memos, reports, and e-mails - Promote a safe work environment through completion of safety audits, employee coaching regarding safe work practices, and reporting all potential safety concerns - Demonstrated proficiency in relative positions - Complete assigned workload according to procedures to meet or exceed department productivity and accuracy standards - Effectively utilize system resources and equipment to process workload - Execute workload in a manner that creates a positive impact on the overall operation, the current customers, and the future efficiency and service of the operation. Go beyond solving the immediate problem by determining courses of action that will minimize reoccurrence - Operate vehicles per company safety policy and guidelines - Assist other departments and employees as necessary - Based on in-depth knowledge of the operation, assist leadership in the review of departmental procedures to improve efficiency and quality output of the operation. Must be able to identify and suggest resolutions to recurring issues - Communicate effectively with all appropriate personnel; Team leaders, supervisors, managers and other departments to ensure accuracy of inventory, maximize production / efficiency, minimize errors, and ultimately increase customer service Required Qualifications: - One year certificate from college or technical school; or three to six months related experience and /or training Required Skills: Workload analysis, Safety audits, Inventory accuracy, Production efficiency, Customer service, Employee training