Client Experience Manager - Bswift

Summary: Gallagher Benefit Services is a trusted partner helping organizations navigate important people decisions. As a Client Experience Manager, you will ensure smooth client implementations, renewals, and ongoing satisfaction while mentoring your team and fostering strong client relationships. Responsibilities: - Lead and manage project timelines, ensuring client expectations are met - Identify and resolve roadblocks to keep projects on track - Oversee system setup, EDI/SSO projects, and payroll integration - Collaborate with your team to ensure seamless system configuration and testing - Mentor and coach team members to support their professional growth - Facilitate client renewals and guide new implementations - Address client concerns quickly and professionally, escalating issues when needed - Contribute to improving team processes and procedures - You’re a natural problem-solver with strong project management skills - You thrive in a collaborative environment and enjoy mentoring others - You have experience with benefits systems, EDI/SSO, and payroll integration - You’re detail-oriented and can juggle multiple priorities with ease - You’re committed to delivering exceptional client service - You’re adaptable, proactive, and eager to contribute to team success Required Qualifications: - Bachelor's degree in a related field preferred or one year experience with HR Technology solutions preferred - Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm - Exceptional customer service and interpersonal abilities - Strong problem-solving and critical-thinking skills - Highly organized with diligent documentation habits - Self-motivated and adaptable to fast-paced, dynamic environments - Excellent written and verbal communication skills - Ability to effectively communicate with both technical and non-technical audiences - Strong listening skills with the ability to clarify and respond thoughtfully to questions - Proficiency in Microsoft Office Suite (Word, Excel) Required Skills: HR Technology, Benefits Administration, EDI, SSO, Payroll Integration, Microsoft Office Suite Benefits: Medical/dental/vision plans, which start from day one!, Life and accident insurance, 401(K) and Roth options, Tax-advantaged accounts (HSA, FSA), Educational expense reimbursement, Paid parental leave, Digital mental health services (Talkspace), Flexible work hours (availability varies by office and job function), Training programs, Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, Charitable matching gift program