PBX Operator

Summary: Stonebridge is a hospitality company, and they are seeking a PBX Operator to manage all incoming and outgoing hotel phone calls. The role involves providing exceptional service to guests while adhering to the hotel's standard operating procedures. Responsibilities: - Greet guests and associates with a friendly, service-oriented approach - Answer all calls promptly and courteously, ensuring efficient service - Handle check-ins and checkouts in a friendly, efficient and courteous manner - Respond to guest inquiries regarding hotel services, facilities, and hours of operation - Deliver messages accurately and maintain guest privacy at all times - Provide accurate directions to the hotel and information about the local area - Be familiar with hotel emergency procedures and VIP guest protocols - Serve as the radio dispatcher and follow proper radio and paging procedures - Record and follow up on all guest requests, ensuring timely completion - Process wake-up calls and maintain the filing system for guest registration cards - Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards - Maintains high standards of personal appearance and grooming, which include compliance with the dress code - This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled - Comply with all company standards and policies as established in the employee handbook - Attend meetings/trainings as required by management - Performs any other duties as requested by supervisor Required Qualifications: - One year or more of related experience or training in a similar role - Ability to maintain guest privacy and handle confidential information - Excellent communication and organizational skills Required Skills: Guest service Important Skills: Confidential information handling Nice-to-Have Skills: Telephone system proficiency Benefits: Medical, Dental, Vision, PTO, 401(k) matching, Wellness support, Life and disability coverage, Savings accounts, Tuition aid, Travel and lodging perks