Stonebridge→
PBX Operator
Entry LevelOn-siteFull-time
Location
New York, NY
Salary
$57k–$61k/yr
Experience
1+ years
Posted
1 month ago
Skills
guest serviceconfidential information handlingtelephone system proficiency
Job Description
Summary: Stonebridge is a hospitality company, and they are seeking a PBX Operator to manage all incoming and outgoing hotel phone calls. The role involves providing exceptional service to guests while adhering to the hotel's standard operating procedures.
Responsibilities:
- Greet guests and associates with a friendly, service-oriented approach
- Answer all calls promptly and courteously, ensuring efficient service
- Handle check-ins and checkouts in a friendly, efficient and courteous manner
- Respond to guest inquiries regarding hotel services, facilities, and hours of operation
- Deliver messages accurately and maintain guest privacy at all times
- Provide accurate directions to the hotel and information about the local area
- Be familiar with hotel emergency procedures and VIP guest protocols
- Serve as the radio dispatcher and follow proper radio and paging procedures
- Record and follow up on all guest requests, ensuring timely completion
- Process wake-up calls and maintain the filing system for guest registration cards
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code
- This role is cross trained in Guest Service agent, Reservations and also provides back-up to the front desk or other administrative positions within the front office when needed and scheduled
- Comply with all company standards and policies as established in the employee handbook
- Attend meetings/trainings as required by management
- Performs any other duties as requested by supervisor
Required Qualifications:
- One year or more of related experience or training in a similar role
- Ability to maintain guest privacy and handle confidential information
- Excellent communication and organizational skills
Required Skills: Guest service
Important Skills: Confidential information handling
Nice-to-Have Skills: Telephone system proficiency
Benefits: Medical, Dental, Vision, PTO, 401(k) matching, Wellness support, Life and disability coverage, Savings accounts, Tuition aid, Travel and lodging perks
Benefits
Medical
Dental
Vision
PTO
401(k) matching
Wellness support
Life and disability coverage
Savings accounts
Tuition aid
Travel and lodging perks